We are seeking an experienced senior services leader to oversee high-quality homelessness and housing services across London and the South East.
Position: Assistant Services DirectorSalary: £49,237 per annumLocation: London and South EastHours: Full-time, 37.5 hours per weekContract: 12-month fixed-term contractClosing date: 21 September 2026
About the role
We are looking for an experienced Assistant Services Director to provide senior operational leadership across a portfolio of homelessness and housing support services.
You will lead and develop Service and Pathway Managers, ensuring services are safe, effective, compliant and delivering excellent outcomes for young people and adults experiencing or at risk of homelessness.
Key responsibilities include:
Leading high-performing services and management teams across London and the South East
Ensuring excellent safeguarding practice and regulatory compliance
Monitoring service quality, contracts, KPIs and performance
Overseeing housing management, voids, arrears and rental income
Ensuring accommodation meets health and safety requirements
Managing relationships with commissioners, local authorities, landlords and other key stakeholders
Supporting budget setting, monitoring and remedial action
Leading mobilisation plans for new and changing services
Coaching and developing managers and supporting workforce development
Championing client involvement and co-production
Deputising for the Area Director when required
About you
You will be an experienced operational leader with a strong track record of managing services, managers and performance.
You will have experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.
You will be confident setting clear standards, developing high-performing teams and leading through change. You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.
You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.
About the organisation
You will be joining an established national charity providing accommodation, prevention and support services to thousands of marginalised people.
The organisation is committed to delivering high-quality, inclusive and person-centred services that empower people experiencing homelessness to build greater independence.
Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.
Other roles you may have experience of could include: Assistant Director of Services, Head of Services, Regional Head of Services, Regional Operations Manager, Head of Operations, Housing Services Manager, Homelessness Services Manager, Service Delivery Manager or Assistant Area Director.
Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People
Salary description
£49237.00 - £49237.00 per year