Job title: Contracts Administrator
Location: Manchester
Contract length: 12 months
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a proactive, self-motivated Administrator to join our Manchester team to provide vital administrative support for key project initiatives. This is a fantastic opportunity to work within a supportive team where your organisational skills will directly impact our success. Some of the duties will include but are not limited to:
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Processing and administering all service contract orders.
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Producing contract renewal quotations and service credit quotations.
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Managing cancellation activities, producing cancellation reports, issuing purchase order chase communications, and processing contract terminations where required.
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Preparing contracts for renewal and prolongation to ensure uninterrupted customer service.
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Raising quotations for new and existing contract requirements in line with customer needs.
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Undertaking commercial administration tasks, including payment term reviews, invoice query resolution and credit checks.
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Maintaining accurate contract records and managing contract documentation within company filing systems.
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Providing professional support to contract customers via telephone and email.
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Shared responsibility for managing the customer service contracts inbox & customer queries received within Assist, ensuring all customer queries, requests and correspondence are responded to accurately, professionally and within agreed timescales
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Creating and maintaining service tickets within the designated ticketing system.
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Maintaining high standards of data quality across contract, rota, iBase and customer database systems.
Essential Requirements:
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Customer-focused mindset, with experience of delivering a high standard of customer service and a commitment to creating positive customer experiences for retention.
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Ability to work independently and collaboratively, in a high-pressure environment.
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High level of accuracy, ensuring contract data, customer records and documentation are maintained to the highest standard.
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Commercial awareness, with an understanding of contract administration processes, invoice queries, payment terms and customer requirements.
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Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word & Teams.
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Experience of SAP and purchase order processing would be advantageous, although training can be provided for the right candidate.
Desirable Requirements:
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Experience using an ERP system such as SAP (or Sage or similar)