Export & Commercial Coordinator

Export & Commercial Coordinator
Southwold, Suffolk
Competitive salary + excellent company benefits
Full Time | Permanent

Hales Group are delighted to be recruiting for an Export & Commercial Coordinator on behalf of a well-established and highly respected Suffolk business. This is an exciting opportunity for an organised and customer-focused professional to join a busy team, supporting both export operations and commercial activities. Whether you're currently working in administration, customer service, sales support or logistics, this role offers the chance to develop valuable experience within export, supply chain and commercial operations.

About the role
Working as part of the Export and Commercial team, you'll coordinate customer orders, support international shipments, liaise with logistics partners and provide excellent service to customers across the UK and overseas. This is a varied position combining export administration, customer service, order management and commercial support.

Key responsibilities

Manage export orders from receipt through to delivery
Prepare and maintain export documentation and shipping paperwork
Liaise with customers, distributors, transport providers and logistics partners
Coordinate customer deliveries and collections
Process customer orders accurately through various ordering channels
Support key customers with enquiries, delivery updates and order administration
Maintain accurate customer records within CRM and ERP systems
Support stock allocation and product availability planning
Assist with forecasting activities to support customer demand
Monitor and process EDI orders and resolve any issues
Handle customer queries, requests and credit applications
Work closely with internal sales and transport teams to ensure excellent service levels
Support compliance with export procedures and international trade requirements What we're looking for

Previous experience within administration, customer service, sales support, logistics or commercial operations
Strong organisational skills and attention to detail
Excellent communication and customer service skills
Ability to prioritise and manage multiple tasks effectively
Confidence using business systems and Microsoft Office applications
A proactive approach with strong problem-solving skills
Ability to work independently and as part of a wider team Desirable:

Experience using CRM, ERP or EDI systems
Previous export, logistics or supply chain experience preferred
Knowledge of export procedures and international shipping documentation
Experience within FMCG, manufacturing, distribution or logistics sectors   
In addition to a competitive salary, you'll benefit from 33 days' holiday, a company pension, life assurance, Share Incentive Plan, employee wellbeing programmes, generous staff discounts, ongoing training and development, and excellent opportunities for career progression within a supportive and collaborative working environment.

Why work through Hales Group?
All of our Consultants are highly experienced and committed to supporting candidates throughout their job search. We treat candidates as valued customers and aim to match you with the right opportunity for your skills and career goals.

Hales Group Ltd processes applicant data in line with its Equal Opportunities policy and may contact you regarding future opportunities. If you prefer not to be contacted, please inform your local branch