IT Manager

IT Manager
London

We're exclusively supporting a highly respected London based organisation in the search for a hands on IT Manager to lead their internal technology function.
This is not a role for someone who wants to sit in meetings all day.

It's for an IT Manager who enjoys leading people, owning technology operations and remaining technically involved across a modern Microsoft environment.
You'll manage a small team, take ownership, lead critical technology projects and act as the senior technical escalation point across the business.
If you're someone who still enjoys getting into Microsoft 365, Azure, Intune or Defender whilst leading a team and driving improvements, this is the opportunity you've been looking for.

Key Responsibilities

Lead, mentor and develop the internal IT team
Own service delivery, escalations and operational performance
Drive ITIL best practice, service improvements and user satisfaction
Manage third-party suppliers, partners and technology vendors
Support project delivery and business technology initiatives
Act as the senior escalation point for complex technical issuesMicrosoft Cloud & Modern Workplace

Administer and optimise Microsoft 365
Manage Azure infrastructure and cloud services
Own Microsoft Entra ID, identity and access management
Manage Intune and endpoint security policies
Administer Microsoft Defender and security tooling
Support and develop SharePoint Online and Microsoft Teams environments
Manage Exchange Online and email security policiesInfrastructure & Resilience

Manage backup, disaster recovery and business continuity processes
Oversee patching, monitoring and infrastructure lifecycle management
Support networking, cloud and endpoint technologies
Ensure systems remain secure, resilient and highly availableRequired Experience
We're looking for a well rounded IT Manager who combines technical depth with proven leadership experience.
You should have experience with:

Essential

Managing internal IT teams
Microsoft 365 administration
Microsoft Azure administration
Microsoft Entra ID
Microsoft Intune
Microsoft Defender
SharePoint Online
Microsoft Teams
Exchange Online
Conditional Access and MFA
BYOD and remote access security policies
Microsoft Purview
Data Loss Prevention (DLP)
Identity and Access Management
Service Desk ownership
IT Operations Management
ITIL environments
Supplier and vendor management
Backup, Disaster Recovery and Business Continuity
Cyber security governance and security policy management
Microsoft Copilot Chat
Microsoft Copilot for Microsoft 365
Microsoft Fabric
Power BI
Power Automate
Power Apps
Cyber Essentials / Cyber Essentials PlusMost importantly, you'll be comfortable managing people and rolling your sleeves up technically when required.
We are especially interested in candidates who have worked within mid-sized organisations where they've worn multiple hats and taken ownership across infrastructure, cloud, cyber security, service delivery and projects.

Package
£65,000 - £75,000 Basic Salary

Plus:

25 days holiday + bank holidays
Enhanced pension scheme
Life assurance
Healthcare benefits
Employee Assistance Programme
Enhanced family-friendly benefits
Volunteer day
Discounts and rewards platform
Excellent career development opportunitiesLocation
London

This is a predominantly office-based position with an expectation of 4 days per week onsite.

If you're an experienced IT Manager looking for a role where you can genuinely influence technology, lead a team and remain hands-on across a modern Microsoft environment please apply or contact Claire Thomas