As a key point of contact for valued clients, you will be responsible for handling enquiries, resolving issues efficiently and ensuring every customer receives a professional and positive experience. This is a great opportunity for someone who enjoys working in a fast paced environment and takes pride in providing a high standard of service.
What’s on Offer
Job type: Full-time, temp to perm
Location: Hastings (Hybrid after training)
Salary: up to £30,000 p/a
Key Responsibilities
· Responding promptly and professionally to customer enquiries via telephone, email and other communication channels
· Providing clear, accurate and helpful information to customers
· Using CRM to log interactions, update customer records and manage service requests
· Working closely with internal teams to resolve more complex customer queries
· Supporting customers with enquiries relating to services and account management
· Providing information on available services and options to help customers make informed decisions
· Maintaining accurate records of customer interactions, actions and resolutions
· Following up on outstanding queries to ensure issues are resolved efficiently
· Building strong relationships and contributing to an excellent overall customer experience
Skills & Experience
· Previous experience within a customer service role
· Excellent verbal and written communication skills
· A confident and professional approach with the ability to build rapport with a wide range of customers
· Strong problem-solving and analytical skills
· Ability to manage multiple tasks and priorities in a fast-paced environment
· Good attention to detail and accuracy
· Experience using CRM systems would be beneficial
· A proactive and positive attitude with a genuine passion for delivering excellent customer service
How to Apply If you are a friendly Customer Service focused individual, we’d love to hear from you. Please apply with your CV or contact us for more information.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Salary description
£28000.00 - £30000.00 per year