Full UK driving licence and valid business insurance is required for this role.
Looking to get someone in post ASAP, with interviews via teams this week.
Your new role
A leading building contractor specialising in social housing refurbishment in Wythenshawe is looking for a Tenant Liaison Officer to join their team. You'll be the main point of contact for residents throughout re‑roofing schemes- ensuring communication is clear, issues are resolved quickly, and customers feel supported from start to finish.
What you'll need to succeed
Full UK driving licence
Previous experience in customer service or a similar liaison role
Strong communication and people skills
Excellent organisation and attention to detail
Ability to manage multiple tasks and deadlines
Confident using client systems and trackers
A calm, problem‑solving approach
What you'll do
Liaise with residents, scheme managers and site teams
Issue pre‑introduction letters and act as the main point of contact
Complete pre‑entry surveys, including photos/videos of affected areas
Keep customers updated throughout works and ensure satisfaction on completion
Manage client systems, trackers and customer claims/compensation requests
Monitor and report on customer satisfaction
Support with tenancy agreement distribution/collection where required
Liaise with service suppliers (gas, broadband, telephone) when neededWhat you'll get in return
Competitive salary
Option to be paid PAYE or Umbrella
Mileage expenses
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£19.00 - £21.96 per hour