Office Administrator / Administrative Assistant

Job Title: Office Administrator / Administrative Assistant
Location:
Crawley, Surrey
Hours:
Full-time (Monday–Friday)
Salary:
Competitive, dependent on experience
About the Company
We are a fast growing B2B debt recovery agency supporting small and medium-sized companies. We pride ourselves on being transparent, efficient, and supportive to our clients. As we continue to grow, we are looking for a reliable and highly organised Administrator to support the day-to-day running of the business.
Role Overview
The Office Administrator will play a key role in keeping the business running smoothly. This is a varied, hands-on role ideal for someone who enjoys organisation, ownership of tasks, and being a central point of support within a small team.
You will be responsible for administrative duties, internal coordination, and supporting client-facing processes.
Key Responsibilities
Administration & Office Support
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Answering and directing phone calls professionally
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Maintaining accurate records and internal systems
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Filing, document management, and data entry
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Diary management and scheduling
Client & Case Support
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Assisting with onboarding new clients
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Preparing standard documents and correspondence
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Updating client records and case progress notes
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Liaising with third parties (e.g. clients, partners, service providers)
Finance & General Support
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Raising invoices and tracking payments
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Supporting directors with ad-hoc administrative tasks
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Ensuring internal processes are followed and documented
Skills & Experience Required
Essential
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Strong organisational and time-management skills
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Excellent written and verbal communication
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High attention to detail and accuracy
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Confident using Microsoft Office
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Ability to manage multiple tasks and prioritise workload
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Professional, reliable, and discreet
Desirable (but not essential)
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Previous administrative or office-based experience
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Experience in professional services, legal, finance, or similar environments
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Basic knowledge of invoicing or accounting systems
Personal Attributes
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Proactive and self-motivated
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Trustworthy and confidential
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Willing to learn and take ownership
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Friendly, professional, and approachable
What We Offer
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Competitive salary
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Supportive working environment
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Opportunity to grow with the business