Engineer Co-Ordinator

We here at Siamo Recruitment are working with a market leader who are specialists in property security. Due to continued investment and expansion our client is looking to welcome a talented and client focussed Engineer Co-Ordinator and Planner.
 
Our client continues to widen their customer base working within residential, construction, commercial property and social housing were they continue to be the 1st choice.
 
The mindset: Embracing innovation and technology while keeping people at the heart of everything they do. With a reputation built on trust, reliability, and consistently delivering outstanding customer experiences.
 
Due to the nature of the role Engineer scheduling exposure is essential.

Our clients’ benefits:

22 days + 8 bank holiday annual leave entitlement
Company bonus scheme
Life insurance
Company sick pay
EAP programme
Onsite mental health champions
Excellent career opportunities and development 
 
As the Engineer Co-Ordinator you will hold the below responsibilities:

Plan and coordinate daily workloads for in-house security and technology installation engineers.
Schedule and manage third-party suppliers.
Maximise engineer utilisation while minimising travel time and operational costs.
Coordinate installations, maintenance visits, removals, emergency call-outs and reactive works.
Monitor engineer capacity and proactively manage changing priorities throughout the working day.
Liaise with customers to arrange appointments, provide updates and manage expectations.
Build and maintain strong working relationships with subcontractors and external partners.
Monitor job progress and quickly resolve scheduling conflicts or operational issues.
Ensure all completed works are accurately closed within company systems and prepared for invoicing.
Maintain accurate records within CRM and job management systems.
Support continuous improvement of planning processes and operational efficiency.
Ensure service level agreements (SLAs), customer deadlines and business KPIs are consistently achieved, 
The ideal candidate for this role will hold the below:

Previous scheduling exposure is essential
Previous Engineer co-ordination is essential
Previous exposure working security would be advantageous
Previous exposure working with all departments
Anility to prioritise
Excellent communication skills
Full UK Driving License 

Likeminded job titles: Engineering Planner, Service Coordinator, Operations Coordinator, Field Service Planning/Planner,  Scheduler & Service Administrator.
 
INDCIRMALM