Company Description Candles & Oud is a British fragrance house dedicated to making exceptional Oud easy to discover, wear and enjoy. The brand blends the richness of Oud with modern East–West perfumery to create distinctive, long-lasting fragrances for people, their homes and gifting. Its collection includes parfum, candles, reed diffusers, body care and grooming products, all crafted with performance, thoughtful presentation and accessible value in mind. Through products, education and personal guidance, Candles & Oud is helping Oud become a natural part of modern British life. The company culture is guided by the CAO Standard: Compassion, Ambition and Ownership, with a promise to help customers and team members feel exceptional.
Role Description The Oud Host role is a full-time, on-site position based in a London mall concession, focused on engaging customers and driving fragrance sales. Day-to-day responsibilities include welcoming and advising customers, presenting the Oud and fragrance collections, and providing tailored product recommendations for personal use, home and gifting. The Oud Host will demonstrate products, maintain an inviting concession space, manage stock levels, and support merchandising standards. This role also involves processing sales transactions accurately, meeting or exceeding individual and store sales targets, and contributing to in-store events and sampling activities. The Oud Host will embody the CAO Standard, delivering compassionate, knowledgeable service while representing the brand with professionalism and enthusiasm.
Qualifications
- Customer service and retail sales experience, ideally in fragrance, beauty, luxury goods or lifestyle brands.
- Strong communication and interpersonal skills, with the ability to build rapport and provide confident product guidance.
- Sales and target-driven mindset, including basic numeracy and comfort working with POS systems and cash handling.
- Presentation and merchandising skills, with attention to detail in maintaining a clean, visually appealing concession.
- Interest in fragrances and willingness to learn about Oud, perfumery, and product benefits through ongoing training.
- Ability to stand for extended periods, work mall retail hours (including weekends and holidays), and collaborate within a small team.
- Professional, well-groomed appearance aligned with brand standards and a positive, compassionate approach to guests.
- Prior mall or concession experience and fluency in additional languages are beneficial.