Front of House Coordinator

Job Title: Front of House Coordinator
Location: Southampton
Salary: Grade 3 - £28,303-£29,339 per annum
Job type: Full Time, Permanent
The Role:
As Front of House Coordinator, you will lead the day-to-day delivery of SUSU's reception service, room and event bookings, and Safety Bus and minibus operations. You will supervise and develop staff, coordinate rotas and operational cover, maintain effective systems and procedures, and work closely with internal teams, students, customers and external partners to provide a welcoming, efficient and high-quality service.
About You:
We are looking for an organised and approachable individual with experience in a senior administrative, business support or front-of-house role.
* You will have experience delivering excellent customer service and coordinating room bookings, events, or activities
* You will have experience supervising staff, managing rotas, and developing efficient systems and procedures to support service delivery
* You will have knowledge of basic financial processes, including quotes, invoicing and timesheets, alongside an understanding of health and safety, equality, diversity and inclusion, and sustainability
* As a confident communicator and proactive problem-solver, you will be comfortable managing competing priorities, working independently and identifying opportunities to improve services and enhance the customer experience
* You will have the flexibility to work across our operating hours, including early mornings, evenings and weekends
Most importantly, you will share our commitment to providing an excellent experience for students, staff, and visitors, and delivering high-quality services across the Students' Union.
About Us:
We are the University of Southampton Students' Union (SUSU) - independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that's buzzing with life, ideas, and opportunities - where your work directly shapes the student experience.
As part of our team, you'll enjoy:
* Salary of £28,303-£29,339 per annum
* Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).
* Great pension - we contribute 10% into your defined contributions pension scheme.
* Travel perks - discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.
Apply Now:
Please use your cover letter to explain why you are interested in joining SUSU and demonstrate how your experience meets the requirements of the role. We would particularly like to hear about occasions when you have led or supported a team, delivered excellent customer service, coordinated bookings or operational activity, and improved a system or process. Please include specific examples and the positive outcomes you achieved.
You can easily apply using your CV and covering letter by clicking on 'Apply Now'.
To know before applying:
Closing Date: Midday, Friday 25 September (Please note that should a high volume of applications be received, the advert may close early, so we would encourage you to apply as soon as possible).
Interview Date: Thursday 8 October.
Regretfully, SUSU is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
Please note feedback will not be provided if you are not shortlisted for interview.
SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.
Candidates with the relevant experience or job titles of: Front of House Coordinator, Front of House Manager, Front of House Supervisor, Senior Front of House Coordinator, Customer Service Coordinator, Customer Service Supervisor, Customer Service Manager, Reception Coordinator, Reception Manager, Reception Supervisor, Receptionist, Senior Receptionist, Guest Services Coordinator, Guest Services Supervisor, may also be considered for this role