Customer Service Executive

Role: Customer Service Executive

Location: Bedford
Hours: Full time, Monday to Friday (Hybrid)

Salary: £28,000 - £30,000 (DOE)

We're looking to recruit a Customer Service Executive to join a dedicated team and help provide an excellent standard of service.

This is a key role within the Customer Service team, responsible for supporting customers across telephone, email and website enquiries, processing orders accurately and efficiently, and providing a professional, consistent and customer-focused service.

Duties of a Customer Service Executive:

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally and effectively with both internal and external customers.
• Work collaboratively with colleagues to provide a coordinated, consistent and efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes, ensuring enquiries and requests are responded to and cleared as required.
• Ensure customer credits are completed accurately and in a timely manner.
• Undertake a range of administrative duties to support the effective operation of the Customer Service team.
• Maintain a high level of accuracy and attention to detail while working in a fast-paced environment.

What we would like from you:

• 1 -2 years, Previous experience within a office based, Customer Service role.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and helping others.
• Professional, organised and able to maintain a high level of accuracy and attention to detail.
• Good timekeeping and the ability to manage multiple tasks and priorities.
• Resilience and the ability to work effectively in a fast-paced environment.
• A positive, can-do attitude.
• Ability to work collaboratively as part of a team.

If you are interested in this role, please apply below with your most recent CV.

BEDFORDPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days