Desk Top Supervisor - Dunstable

Desktop Supervisor

Dunstable

£35,000 - £45,000

Permanent

As a Desktop Supervisor, working for a main contractor within the Social Housing Sector you will oversee the daily operations of the operatives to ensure efficient and effective resolution the day to day reactive maitnenance. You will play a crucial role in supervising activities along with daily whip allocations and SOR code efficiency.

Are you a tradesperson working in reactive domestic repairs who's ready to come off the tools - but still use your trade knowledge every day?

We're looking for a Repairs Desktop Supervisor to coordinate and support a team of operatives delivering reactive repairs in occupied homes.

This is a fully office-based role where your understanding of day-to-day repairs, access issues, and right-first-time working is just as important as strong admin and IT skills.

You'll be the main point of contact for a team of trade operatives (plumbers, electricians, carpenters, plasterers), helping jobs stay on track, resolving issues as they arise, and reducing repeat visits.

The Role

The purpose of the role is to keep reactive repairs moving efficiently from first visit through to completion. You'll support operatives in real time, deal with issues as they occur, keep systems accurate and up to date, and ensure residents and clients are kept informed.

This role suits someone who understands the pressures of reactive repairs - last-minute changes, access problems, parts shortages, and resident expectations - and can manage these effectively from an office environment.

Key Responsibilities

Taking calls from residents who are reporting repairs, creating the repair on the system and scheduling the jobs
Running and managing daily reactive repair schedules for a team of operatives
Acting as the main point of contact for operatives throughout the day
Liaising with residents and clients (local authorities and housing associations) by phone, email, and live chat
Providing technical guidance to operatives to help complete jobs right first time
Reacting quickly to access issues, variations, and unforeseen problems
Arranging parts and materials, including click & collect where required
Accurately logging, updating, and tracking reactive repair jobs on the job management system
Ensuring all job notes, updates, outcomes, and follow-on actions are properly recorded
Monitoring job progress and escalating issues where requiredEssential Skills & Experience

Trade background essential, with experience in reactive domestic repairs
A tradesperson looking to move into a permanent, office-based role
Strong administration and organisational skills
Excellent IT skills - confident updating repair systems, emails, and working across multiple screens
Clear and professional communication skills with operatives, residents, and clients
Ability to manage multiple live jobs in a fast-paced environment
Calm, solutions-focused approach under pressureWhy This Role?

A genuine opportunity to come off the tools without losing your trade knowledge
Office-based role using real-world repairs experience
Direct impact on repair performance, resident satisfaction, and right-first-time outcomes
Clear progression into senior scheduling, operations, or management role

If you are interested please call Julianne - (phone number removed)