Front of House

Company: RIVVIA | Certified B Corp™

𝗝𝗼𝗯 𝗧𝗶𝘁𝗹𝗲: Front Of House

𝗥𝗼𝗹𝗲 𝗧𝘆𝗽𝗲: Client-facing, in person

𝗥𝗼𝗹𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝗰𝗲𝗺𝗲𝗻𝘁: Mid-October

𝗛𝗼𝘂𝗿𝘀: 24 hours per week

Location: London

Reporting to: Operations Manager

𝗔𝗯𝗼𝘂𝘁 𝗥𝗜𝗩𝗩𝗜𝗔:

Rivvia is a fresh, forward-thinking brand redefining workspaces for the modern era. We create thoughtfully designed environments where businesses and individuals can thrive, building connections and community at every location. With roots in London and a growing presence across Europe, Rivvia is built for those seeking more than just a place to work—it's a place to belong, innovate, and grow.

𝗥𝗼𝗹𝗲 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄:

The Front of House is the face of the site, responsible for client experience, site presentation, and community events. This role combines hands-on site management with proactive community engagement, ensuring the space runs smoothly and clients feel well looked after. You'll work closely with our Community Associate in the building and will be looking after a high-profile client.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲 𝘁𝗵𝗲 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴:

Site Management

• Welcome all visitors and bookings to the site warmly
• Manage the day-to-day running of the site, ensuring it is fully stocked and presentable at all times
• Manage meeting room and day pass bookings
• Liaise with the facilities team on any building issues (e.g. Leaks, maintenance faults) and see through to resolution
• Manage access reports for the site
• Ensure all site signage is accurate and up to date

Budget & Procurement

• Own and manage the site budget
• Order in necessary supplies and equipment
• Continually evaluate what is and isn't working, identifying opportunities for improvement or better-received alternatives

Client Experience & Communication

• Respond to private client issues and suggestions as quickly as possible
• Post internal updates and building notices on the client app in a timely manner

Community & Events

• Organise and internally market community events, ranging from daytime lunches to client drinks
• Promote events effectively to drive engagement and attendance

Other responsibilities/tasks may be assigned based on the needs of the business.

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝘀𝘂𝗶𝘁𝗲𝗱 𝗳𝗼𝗿 𝘆𝗼𝘂 𝗶𝗳:

• You genuinely enjoy being the first face people see and take pride in making others feel welcome, whether it's a regular member or a first-time visitor booking a day pass.
• You're happiest when you're on your feet and across multiple things at once — checking stock, chasing a maintenance fix, and updating a booking calendar all before lunch.
• You like the idea of owning a budget and making judgment calls about what's worth spending on, rather than just following a set list of tasks.
• You want a role that mixes operational rigour (access reports, signage, supplies) with the creative side of pulling together events people actually want to attend.
• You're drawn to hospitality or community-building environments and want a role where your day-to-day directly shapes how a space feels to the people in it.

𝗪𝗲'𝗱 𝗹𝗼𝘃𝗲 𝘁𝗼 𝗵𝗲𝗮𝗿 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂 𝗶𝗳 𝘆𝗼𝘂'𝘃𝗲 𝗴𝗼𝘁:

• Experience in a front-of-house, hospitality, community, or site/office management role, ideally somewhere client experience was central to the job.
• A track record of managing budgets or procurement — ordering supplies, evaluating suppliers, or making cost-conscious decisions without compromising on quality.
• Strong written communication skills, with the confidence to post clear, timely updates on a client-facing app or platform.
• Experience planning or running events, from small daytime gatherings to larger client-facing drinks, plus a knack for marketing them so people show up.
• A proactive, problem-solving mindset — someone who sees a leak or a stock gap and chases it to resolution rather than waiting to be told.
• First aid and fire marshal certifications (will be arranged post-hire for the right candidate)