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Driver Team Manager - Poole
We’re looking for an experienced and approachable Driver Team Manager to lead our delivery team in Poole. This hands-on role is all about supporting our team to consistently deliver a reliable, high-quality service.
You’ll play a vital role in the day-to-day running of the hub, typically spending your mornings offering guidance, building strong relationships, and making sure our drivers are ready to give customers the best possible experience. You’ll be based at our hub in Poole, with occasional travel to other locations across the business, this may sometimes include overnight stays.
Hours: This is a permanent position (40 hours per week), usually Monday to Friday (which is inclusive of bank holidays). Start and finish times will vary depending on team needs. Our drivers start as early as 4am, so you’ll need to be comfortable meeting them bright and early.
Hub location: Unit J1 Romany Works, Wareham Rd, Holton Heath, Poole, Dorset BH16 6JL
Location expectations: We’re committed to supporting a healthy work-life balance, so ideally, you’ll live within a reasonable commuting distance of the hub.
Salary: £35,355 per annum, plus an electric company car
What you’ll be doing…
You’ll lead and inspire our delivery drivers as Riverford’s number one ambassadors, and the friendly face of our business for most customers. You’ll keep standards high and deliveries running smoothly by encouraging best practice, improving efficiency, and actively supporting your team’s development.
This is a hands-on role, with over half your time spent directly with your team: on the road with drivers, attending morning briefings, and holding one-to-one reviews. Your experience in multi-drop delivery will help you confidently role-model excellent driver behaviours and provide clear, practical guidance, making sure every delivery is safe, professional, and friendly.
Skills & Experiences…
* Manage a team of drivers, with ability to engage and communicate effectively
* Appropriate health & safety requirements in a ‘last mile’ distribution environment.
* Safe operation and regulations for multi drop delivery operations.
* Hub processes and delivery/drop processes.
* Embrace Riverford culture and values.
* Able to learn new systems.
* Make decisions with consideration of the impact on the business, customers and the team.
* Office software (i.e. Excel/Word/PowerPoint).
* Riverford systems including Roots/Web-feet/BI/Rota-cloud/Fleet-check
* Worked in a customer-focussed commercial environment
* Preferably experience of multi drop driving operations.
Application Process - We'll be reviewing applications throughout the duration of the advert and may choose to bring the closing date forward; therefore, we'd encourage you to apply at your earliest convenience.
AI & Recruitment at Riverford - AI can be helpful for checking spelling, organising your thoughts or communicating clearly. If you use it, please keep your CV and application honest, accurate and true to you—we want to get to know the real you. As part of our recruitment process, AI helps compare CVs with the job criteria, but it never makes hiring decisions
Salary description
£35355.00 - £35355.00 per year