Internal Sales Co-ordinator

WSR is recruiting for an Internal Sales Coordinator for our reputable client in Milton Keynes.

Role Title: Internal Sales Coordinator – Service & Spare Parts
Role Type: Permanent
Location: Milton Keynes
Working Hours: 8:30am – 5pm
Working Pattern: Fully office-based for the first 6 months, moving to hybrid working following successful completion of probation (3 days office / 2 days working from home)

Internal Sales Coordinator Role Overview:

We’re looking for an experienced Internal Sales Coordinator to join a busy service and spare parts team in Milton Keynes. This is a varied role combining internal sales support, customer service, order processing and administration, making it a great opportunity for someone who enjoys taking ownership of the full customer order journey.

You’ll be working closely with customers, internal service teams and suppliers, managing everything from initial quotations through to order processing, delivery and invoicing. Previous SAP experience and experience handling and processing spare parts orders are essential for this position.

Internal Sales Coordinator Key Responsibilities:

Your day-to-day responsibilities will include:

Preparing quotations for spare parts and modifications and following these up with customers
Receiving and processing customer orders, checking them against quotations and issuing order acknowledgements
Processing sales orders through SAP from receipt through to invoicing
Monitoring outstanding orders and working with relevant teams to ensure deliveries remain on track
Managing customer enquiries and providing updates throughout the order process
Liaising with internal service teams, technical colleagues and suppliers both within the UK and internationally
Coordinating transport and shipment requirements, including urgent breakdown orders where required
Maintaining accurate quotation, order and customer activity records within the CRM system
Working with Credit Control on credit limits, new customer accounts and account queries
Resolving invoice queries and supporting Finance with spare-parts-related matters
Managing spare parts returns, credits and associated documentation
Raising purchase orders and obtaining relevant approvals
Maintaining import/export documentation and administrative records
Monitoring shared inboxes and ensuring enquiries and requests reach the appropriate teams
Supporting annual stock takes and providing wider administrative support across the team when required
Occasionally attending customer, factory or site visits and internal meetings
There may also be occasions where you’ll help with the picking, packing and shipment of smaller parts for urgent customer breakdown requirements.

Internal Sales Coordinator Skills, Experience and Attributes:

To be considered for this role, you’ll need:

Previous SAP experience – essential
Previous experience handling, administering and processing spare parts orders – essential
Strong order processing and general administrative experience
Experience preparing or managing customer quotations
Confidence communicating with customers at different levels
Good Microsoft Office skills
Strong written and verbal communication skills
Excellent attention to detail and accuracy
The ability to manage multiple priorities and work effectively in a busy environment
A proactive, flexible approach and willingness to support the wider team

Internal Sales Coordinator Benefits (After probation):

Holidays: 25 days (with increases based on service).
Health: Private healthcare, digital GP access, and mental health support.
Enhanced Pay: Generous maternity, paternity, and sick pay.
Secure Future: Pension plan, income protection, and life assurance (4x salary).
Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!
You’ll suit this position particularly well if you enjoy being the person who keeps things moving behind the scenes – coordinating customers, orders, suppliers and internal departments while making sure nothing gets missed.

This is a great opportunity to join an established technical/service environment in a role offering plenty of variety, customer interaction and responsibility across the complete sales and order process.

Please click ‘APPLY NOW’, or call the WSR Team at for more info. We appreciate the time and effort invested in your application.

While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available