To support the Technical Team in maintaining high standards of food safety, quality and compliance across the manufacturing site. The role will provide day-to-day technical support to the factory, ensuring compliance with BRCGS, GMP, customer and regulatory requirements, while supporting audits, investigations, supplier management and continual improvement.
Technical & Compliance
* Support the factory with technical queries, internal audits, traceability exercises and day-to-day compliance issues.
* Maintain technical systems, procedures and documentation in line with BRCGS, customer and site requirements.
* Develop and update company procedures and specifications where required.
* Support GMP, hygiene and procedural audits and work closely with Production and other teams to maintain and improve site standards.
* Provide technical cover and support for compliance queries in the absence of the Technical Manager.
Non-Conformance & Customer Support
* Log, investigate and support the resolution of non-conformances, customer complaints and technical issues.
* Liaise with customers regarding technical queries, investigations and relevant product information.
* Support the management of sample results, Certificates of Analysis and out-of-specification results, ensuring appropriate escalation.
* Assist with customer specifications and technical documentation in accordance with internal procedures.
Suppliers, Certification & Site Standards
* Manage the site's pest control contractor, monitoring performance and ensuring issues are addressed promptly.
* Support raw material supplier management and assist with raw material data and specification requirements.
* Maintain and support relevant certifications, including Halal, Kosher and Sedex.
* Assist with special technical projects and site improvement initiatives as required.
Quality & Laboratory Support
* Support routine quality checks and emergency laboratory testing where required.
* Maintain accurate technical records and ensure information is communicated effectively to relevant teams.
* Work collaboratively across Production, Quality, Customer Service and other functions to resolve issues and maintain compliance.
Key Skills & Experience
* Previous experience in a technical, quality or compliance role within food manufacturing.
* Working knowledge of BRCGS, GMP, M&S and customer food safety standards.
* Food Science, Food Technology or a related HND, degree or equivalent qualification.
* Strong communication, organisation and documentation skills, with excellent attention to detail.
* Ability to manage day-to-day compliance issues with minimal supervision and work effectively in a fast-paced environment.
* Competent using Microsoft Office, particularly Word and Excel.
* Full UK driving licence and right to work in the UK
Salary description
£40000.00 - £40000.00 per year