Company Benefits:
* Competitive salary
* Annual bonus scheme
* Salary sacrifice car scheme
* 26 days holiday plus bank holidays, increasing with service
* Private medical insurance and health screening
* Life assurance and pension scheme
* Flexible and hybrid working opportunities
* Ongoing training and career progression
* Company social events and additional benefits
Key Responsibilities:
* Provide administrative support to the Customer Care and Partnerships teams
* Act as a key contact for customer and client enquiries
* Chase contractors for appointments and updates on completed works
* Coordinate subcontractors and suppliers to resolve defects efficiently
* Raise work instructions, quotations, and material orders
* Maintain accurate records, reports, and documentation
* Support inspections, complaints handling, and insurance claims administration
* Provide cover for incoming customer care calls
* Liaise with internal teams to ensure excellent service delivery
Experience & Skills Required:
* Previous customer service, customer care, coordinator, or administration experience
* Excellent communication and interpersonal skills
* Strong organisational skills and attention to detail
* Ability to manage multiple priorities in a busy environment
* Proficient in Microsoft Office applications
* Knowledge of COINS software would be advantageous
* Professional, adaptable, and customer-focused approach
* Ability to work independently and as part of a team
If you have not been contacted within 5 working days, unfortunately your application has not been shortlisted on this occasion
Salary description
£14.00 - £15.00 per hour