Legal Implementation Specialist opportunities with a high-growth LegalTech AI business are being sought to join its scaling implementation team, helping enterprise customers successfully implement and get real value from a contract-focused AI platform used across legal and commercial workflows.
As an Implementation specialist, you will have proven client-facing delivery experience, ideally having run implementations, onboarding, professional services or customer delivery work.
The role is based in London with 3 days/week in the office, offering competitive salaries, quarterly bonuses and strong progression opportunities.
As the Legal Implementation Specialist, you will:
- Own and deliver customer implementations from discovery and requirements gathering through configuration, testing, rollout and adoption;
- Manage multiple live customer implementations concurrently, keeping delivery accurate and on track across competing priorities;
- Work directly with legal, Legal Operations, procurement and commercial teams to understand how they work and configure the platform around their requirements;
- Use and develop prompts for AI systems, helping customers get effective and consistent outcomes from the technology;
- Present solutions back to customers, gather feedback, support testing and guide users through successful rollout;
- Act as a bridge between the customer and Product, distinguishing genuine requirements from product limitations and recommending better approaches where appropriate;
- Bring a logical, solutions-focused approach and feel comfortable advising, guiding and pushing back with customers when needed;
- Come from a LegalTech, SaaS, implementation, onboarding, professional services or customer delivery background, or be a lawyer who has already moved into LegalTech;
- For Senior level, have experience owning complex or high-value implementations end to end, working with senior stakeholders such as General Counsel and Heads of Legal Operations, and helping coach others within the team;
- Be excited by a business where progression can happen quickly into Senior, Strategic or Team Lead routes for the right people.
Interviews are starting to take place imminently, so send your CV now to discuss further.