Company Description
We help primary schools run their after-school programme. Most schools juggle a dozen separate providers, each with their own invoices, paperwork and standards, and all of it lands on the school office. We take the whole thing off their hands. We broaden what a school can offer its children, we lift the administrative and safeguarding burden from its staff, and we hold every single club to one consistent standard.
For the children, it means access to things they would rarely get otherwise. Fencing, robotics, chess, cooking, street art, taekwondo and gymnastics, each taught by a specialist who genuinely knows their sport or craft. We teach 1,300 children every week, across more than 100 classes, in schools throughout London.
The role
This is the job that holds the whole operation together.
You are the first person parents and school staff hear from. A mother emails to ask whether there's still a space in Thursday chess. A school office needs the register for gymnastics before the end of the week. An instructor calls in unwell and Friday's session needs covering.
Whatever comes in, you are the person who takes it on, resolves it and sees it through.
We are not looking for someone to manage. We are looking for someone with experience who we can trust to run the office and tell us when something needs our attention.
What you will be doing
Looking after parents and schools
Acting as the first point of contact for parent enquiries, answering clearly and warmly, usually the same day
Handling day-to-day queries from school offices: timetables, registers, club listings, sign-up details
Letting schools and families know promptly about any changes, cancellations or cover arrangements
Arranging cover when an instructor cannot make a session and confirming it with the school
Liaising with instructors about scheduling, attendance and what they need for their sessions
What we are looking for
Essential
Excellent written English and accurate with record keeping. You will be corresponding with headteachers and parents every day.
Professional on the telephone and by email, and comfortable following up what is overdue.
Competent with email and office systems.
Good judgement. Knowing what to handle yourself and what to bring to us.
Care about the outcome. We're a small team with one job: getting children in front of things they'd never otherwise try. We want people around us who think that's worth doing properly.
Helpful, but not required
Experience working in a start-up or small, early-stage team
Experience in after-school clubs or children's enrichment
Experience in a customer-facing admin or coordination role
A working understanding of safeguarding
What we offer
- £15 per hour. Term time only, Monday to Friday, 9am–4pm, based at our Finsbury Park office.
- Free club places for your own children at any of our schools, whichever activity they fancy.
- We pay for your DBS and any training you need, including first aid and safeguarding.
- A friendly team where you will be listened to. We are small enough that a sensible suggestion gets acted on the same week.
- Room to grow. As we take on more schools, this role grows with the company.
- Work that adds up to something. At the end of term you will be able to point at the number of children who tried something new because the office ran smoothly.