Housing Officer

Role: Housing Officer
Location: Brighton, East Sussex
Hours: Full-time
Pay: £28,000 per annum

An excellent opportunity has arisen for a Housing Officer to join one of our longstanding clients, an established organisation providing housing and tenancy support, based in Brighton.

This is a varied position responsible for managing a designated group of tenants, ensuring Housing Benefit claims are processed efficiently, monitoring rent accounts and helping to prevent arrears. You will provide proactive tenancy support, resolve benefit-related issues and work closely with internal teams and external agencies to achieve positive outcomes for residents.

Benefits

£28,000 per annum
Varied and rewarding tenant-focused role
Opportunity to make a positive difference to residents and help sustain tenancies
Collaborative working environment
On-the-job development across housing, benefits and tenancy management
The Requirements

Strong administrative and organisational skills
Excellent verbal and written communication skills, particularly over the telephone
Knowledge of Housing Benefit processes and tenancy sustainment
Experience using Rubixx or a similar housing management system
Confident handling sensitive situations with empathy, discretion and professionalism
Ability to work independently, manage your own workload and use initiative
Strong team-working skills with the ability to collaborate towards service objectives
Proficient with Microsoft Office and digital systems
Understanding of housing legislation and safeguarding
Strong attention to detail and accurate record-keeping skills
The Role

Provide telephone and email support to tenants regarding rent, benefits and tenancy matters
Offer clear guidance and signpost tenants to appropriate services
Initiate and progress Housing Benefit applications following new tenant sign-ups
Proactively contact tenants to obtain outstanding information and supporting documentation
Submit and monitor Housing Benefit applications, ensuring deadlines are met
Liaise with local authorities to resolve Housing Benefit queries and delays
Monitor rent accounts and identify tenants at risk of falling into arrears
Proactively contact tenants regarding arrears and agree appropriate repayment solutions
Set up payment plans and provide advice around debt prevention
Work with finance and legal teams to resolve more complex arrears cases
Maintain oversight of a designated group of tenants and work closely with colleagues to ensure effective follow-up and support
Maintain accurate tenancy and compliance records, including relevant safety trackers
Produce regular and ad hoc reports covering rent, arrears, Housing Benefit and tenancy activity
Monitor and respond to housing-related enquiries
Process and track invoices, obtaining relevant approvals and maintaining accurate records
Participate in management meetings and provide updates and insight on rent arrears
Maintain accurate records using housing management and reporting systems
The role also requires participation in an on-call rota.
If you're keen to join an organisation where you can play an important role in supporting residents, sustaining tenancies and delivering a high-quality housing service, then please apply to this Housing Officer role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm