Imperial London Hotels Group based at
£26,916.00 per annum Pro Rata + Benefits
40 hours a week (5 days out of 7 days weekly rota)
Shifts 07:30-16:00/ 11:30-20:00/ 13:00-21:30
Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you thrive in a fast-paced environment and excel at communication?
If so, we’d love to hear from you!
We’re looking for a warm and welcoming individual to join our dedicated Front Office team at our hotel near Russell Square, central London. As a key member of our team, you'll play an essential role in ensuring our guests have a memorable stay.
Why Join Us?
Career Growth: Whether you’re experienced in customer service or just starting, we offer a range of Front Office roles, including Receptionist, Concierge Assistant Front Office Manager, and Front Office Manager, with clear progression paths and training opportunities from day one.
Dynamic Environment: No two days are the same. You'll interact with guests from around the world and work in a bustling yet supportive setting.
Great Location: Based in Bloomsbury, you'll be in the heart of London, working at Holiday Inn, with 316 rooms. It’s a lively place to be, offering a ground floor coffee bar, atmospheric Irish pub and 14 event spaces that can accommodate up to 300 people.
What we’re looking for:
Professional proficiency in English
A natural flair for customer service
Team-oriented attitude
Positive and caring personality
Problem-solving abilities
Happy to work in a fast-paced environment
Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
Desirable:
Experience in the hospitality sector
Proficiency in multiple languages
Knowledge of Opera PMS
What’s In It for You:
28 days holiday, rising to 33 with length of service (including bank holidays)
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team Member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
About Us:
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Holiday Inn is under the IHG branding but owned and managed by Imperial London Hotels. And we believe that great hospitality starts with the right team.
Are you ready to be the best version of yourself? Please reach out to us today
Salary description
£26916.00 - £26916.00 per year