Key Responsibilities:
* Data Entry and Management: Update customer accounts, track payment statuses, and input new debt claim files accurately into the company database.
* Document Handling: Sort, scan, and file incoming and outgoing correspondence, including legal notices, bank statements, and payment receipts.
* Customer Support: Answer incoming phone calls and emails from debtors or landlords, handling basic inquiries and directing complex issues to the appropriate claims handler.
* Financial Processing: Record payments, reconcile accounts, and assist the finance team with basic invoicing or refund requests.
* Administrative Coordination: Prepare routine letters, payment reminders, and statements, ensuring all mailings meet compliance and deadlines
The successful candidate will have:
* Proficiency in Microsoft Office and database management.
* Strong organisational skills with a high level of accuracy and attention to detail.
* Professional, polite communication skills for dealing with sensitive financial matters.
* Ability to handle confidential information with strict discretion.
Benefits:
* 25 days holiday plus 1 additional day for every full year of service.
* Discretionary bonus.
* On-site parking.
* Company Pension.
* Company social events.
* Death in service.
* Progression opportunities.
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available
Salary description
£25000.00 - £25000.00 per year