Service Advisor

Our client, a long-established family firm with a network of branches in the South and East of England, that supply machinery and services to the agricultural, construction and professional ground care machinery markets, are looking for a Service Advisor to be based at their branch near Wickham Market, Suffolk.
On Offer:
* Full-time permanent position.
* 40hrs per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch).
* Competitive salary dependant on skills and experience
* 32 days holiday (inc bank holidays)
* Workplace pension
* Life assurance (2 x salary)
* Country store staff discount, Company sick pay scheme and Flu jabs and employee referral scheme
Main Purpose of the Role:
Reporting to the Service Manager, the Service Advisor will play a key role in supporting the day-to-day running of their busy Service Department. You will provide administrative support to the Service Manager, ensuring the efficient operation of the service office, while acting as a vital link between the customers and technicians. You'll ensure clear and accurate communication throughout the repair and maintenance process for agricultural, construction and groundcare machinery, helping to deliver excellent customer experience.
Duties and Responsibilities of the Service Advisor:
* Manage existing customer accounts while developing strong relationships with new and existing customers, delivering a high standard of service and meeting a wide range of customer expectations.
* Maintain accurate and up-to-date service records, including the preparation of job cards, liaising with the Parts Department to ensure the timely completion of repairs, and working with the Warranty Department to ensure compliance.
* Be self-motivated with the ability to work independently and use your own initiative.
* Demonstrate strong organisational and administrative skills, with the ability to prioritise workloads and multitask effectively in a busy environment.
* Be able to handle confidential information with discretion and professionalism.
* Show enthusiasm, energy and a positive attitude when engaging with customers and colleagues.
* Work collaboratively as part of a team to support the smooth running of the Service Department.
* Demonstrate confidence in making decisions and the ability to respond quickly and effectively in a fast-paced environment.
To be Considered for the Service Advisor:
* Ideally have experience working within a Service Department, or a good understanding of service operations. Experience within the agricultural, construction, horticultural or automotive industries would be advantageous.
* Hold a full UK driving licence, as occasional travel to customer sites using a company vehicle may be required to collect or return equipment.
* Be flexible and willing to work within both an office and workshop environment.
* Deliver an excellent standard of customer service at all times.
For full details, please contact Willis Global – Experts in Recruiting