Key Account Manager

Key Account Manager – Automated Intralogistics
Milton Keynes
Competitive salary + monthly car allowance

TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Key Account Manager. My client are providers of automated systems for customers distribution warehouses.

In this position you will be responsible for managing a key customer account managing, contracts, budgets, KPI’s, customer relationship and more.

For this role you MUST have experience working in the automated intralogistics industry.

Responsibilities:
Manage assigned UK Residential service contract customers including account management and budgetary control, working with the resident service managers/supervisors to deliver the resident maintenance service contract
Ensure that the Resident Support contracts are delivered via the Site Managers and that the Customer relationships are managed
Assist and support the Head of Operations on new business ventures, troubleshooting aspects with existing customers
Take an active role in leading and managing the growth and development of the customer service operation in line with the Customer Service strategy for the UK
Strengthen the service departments’ financial position through effective support, development, improving communications and promoting service and support products
Manage the negotiation of service contract pricing when necessary
Develop appropriate opportunities for the customer to capitalise on opportunities and help grow revenues
Take a lead role in monitoring the identification and development of strategic service accounts
Manage business development in service on a strategic level for customers
Effectively communicate service information to line managers and key customer events and metrics to the Head of Operations & CS Director
Handle difficult personnel situations, using appropriate discretion, seeking HR advice and demonstrating respect for the individual
Ensure that new service operations plans, policies, procedures and transition/migration plans are consistent with the overall company goals and objectives
 Required Experience and Skills:
HNC/HND or Degree qualified; Engineering
IOSH/NEBOSH Health & Safety qualification
Experience of working for an Automated Materials Handling company 
Experience of managing large maintenance budgets
Strong customer service experience and management is a prerequisite
Experience of negotiating and compiling service contracts
Previous experience of budget control
History of managing and developing customer accounts successfully
History of implementing and managing continuous improvement initiatives
Possess significant knowledge of complex servicing concepts to be able to assist in establishing standards applied across subsidiariesTXM Recruit is an equal opportunity employer. If you have specific needs or require assistance or reasonable adjustments during the selection process due to a disability or long-term health condition, we will do our best to accommodate you. INDUK