I'm working with a major transformation consultancy that is continuing to invest heavily in its ServiceNow and HR transformation capability. They're looking for an experienced ServiceNow Project Manager to lead the delivery of complex HRSD and employee experience programmes for enterprise clients.
This is not a PM role centred around chasing actions and updating project plans. You'll take genuine ownership of delivery, working closely with senior client stakeholders, HR leaders, architects, functional consultants and technical teams to take ServiceNow HR programmes from mobilisation through to successful implementation.
You'll be responsible for keeping complex, multi-workstream programmes moving, providing structure and governance while also understanding enough about ServiceNow HRSD and HR transformation to challenge decisions, manage client expectations and contribute credibly to wider solution discussions.
What you'll be doing
Leading end-to-end delivery of ServiceNow HRSD and HR transformation programmes
Owning project planning, governance, budgets, resourcing, reporting and delivery assurance
Managing risks, issues, assumptions and dependencies across complex programmes
Coordinating functional, technical, business and third-party teams
Working directly with senior HR, technology and transformation stakeholders
Leading steering meetings, project ceremonies, workshops and programme updates
Managing scope, timelines, commercials and competing stakeholder priorities
Supporting programme mobilisation and the transition from sales and solutioning into delivery
Working alongside ServiceNow architects and consultants on high-level solution and design discussions
Helping ensure new solutions are successfully adopted and embedded within the organisation
Contributing to proposals, bids and the continued development of the wider ServiceNow practiceWhat we're looking for
You'll ideally already be operating as a ServiceNow Project Manager, Programme Manager or Delivery Lead within consulting or another complex enterprise environment.
Most importantly, you'll have experience delivering ServiceNow HRSD or significant HR technology transformation programmes. Experience with large-scale or global HRSD/HRIS implementations would be particularly relevant.
You should also bring:
Strong end-to-end project and programme delivery experience
Good knowledge of ServiceNow HRSD and the wider employee service landscape
An understanding of HR operations and the employee lifecycle
Experience managing budgets, governance, RAID, resources and delivery plans
Confidence working directly with senior client stakeholders
Experience across Agile, Waterfall or hybrid delivery environments
The ability to bridge the gap between business, HR and technical teams
Strong consulting, communication and stakeholder-management skillsServiceNow certifications such as CSA or CIS-HRSD, alongside Scrum, PRINCE2 or PMP qualifications, would be beneficial.
The opportunity
You'll be joining an established consultancy with a growing ServiceNow capability and a strong pipeline of enterprise transformation work. The role offers plenty of visibility, the opportunity to lead sizeable HR transformation programmes and genuine scope to progress further into programme leadership and broader consulting roles.
Package
Up to £90,000 + bonus and extensive benefits, depending on experience.
The role is hybrid and can be based from a number of UK office locations, with flexibility around home working alongside travel to client sites when programmes require it.
If you're a ServiceNow Project Manager with HRSD experience and want a role where you can have a much bigger influence over how programmes are delivered, I'd be keen to speak.
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Salary description
£70000.00 - £90000.00 per year