A UK-based FM company delivering 24/7/365 maintenance services throughout the UK, supported by our regional office network. We deliver engineering excellence across a wide range of buildings, including hospitality venues, retail, healthcare, educational establishments, government buildings, and commercial properties.
The Role:
Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office.
This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.
You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.
Key Responsibilities:
* Logging and allocating reactive call-outs on the CAFM system.
* Updating clients with engineer ETAs
* Managing and updating client portals
* Raising and upgrading quotations
* Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
* Handling reactive client enquiries
* Reviewing works completed daily and actioning follow-ups
* Logging and tracking related subcontractor quotations
* Monitoring and reviewing all open jobs to ensure timely completion
* Completing job close-down processes
* Raising and processing invoices
* Signing off reactive purchase orders
* Assisting contractor support with PPM paperwork processing
Requirements:
* Previous experience in a helpdesk, contract administration, or facilities / M&E environment
* Experience of using a CAFM system
* Strong organisational and multitasking skills
* Excellent communication and client-facing ability
* Proficient with systems and client portals
* Ability to work under pressure and prioritise workloads effectively
Salary & Benefits:
* Salary: £28,000 to £32,000 (depending on experience)
* 40 hour week - Monday to Friday
* 23 days holiday plus bank holidays
Salary description
£28000.00 - £32000.00 per year