Resident Liaison Officer

Resident Liaison Officer

This is a mobile role covering Leeds, Sheffield, Doncaster, Scarborough and wider North Yorkshire. A full UK driving licence and access to a vehicle are essential.
Location: Sheffield and surrounding areas
Contract: Temporary, ongoing for a minimum of 6 to 12 months
Hours: Full-time
Start: Immediate

We are currently recruiting for an experienced Resident Liaison Officer to join a busy property services team on a long-term temporary contract.

You will act as the main point of contact between residents and operational teams, ensuring residents are kept fully informed throughout planned maintenance and property improvement works.

Key Responsibilities

Acting as the main point of contact for residents throughout the works
Keeping residents informed of project timescales, appointments and any changes
Visiting residents in their homes and providing clear, sensitive communication
Supporting residents with queries, concerns and complaints
Liaising closely with site teams, contractors and internal departments
Maintaining accurate records of resident communication and feedback
Identifying vulnerable residents and ensuring any additional support requirements are communicated
Helping to minimise disruption and deliver a positive experience for residents

About You

The successful candidate will ideally have previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer, preferably within social housing, planned maintenance or property services.

You will also need:

Excellent communication and customer service skills
A confident and professional approach when dealing with residents
Strong organisation and administration skills
The ability to manage sensitive situations calmly and effectively
A full UK driving licence and access to a vehicleThis is an excellent opportunity to secure a long-term temporary position with the potential to continue for at least 6 to 12 months.

Interested? Apply today or contact Jess on (phone number removed) for further information