This is a key operational leadership position, responsible for ensuring the day-to-day stability, quality and consistency of service delivery across multiple teams. Working closely with Team Leaders, Project Managers and senior leadership, you will act as a central point of coordination, ensuring projects remain on track, operational issues are resolved quickly, and customers receive a consistently high standard of service.
Alongside operational delivery, you will work closely with the senior leadership team to identify and implement improvements that increase efficiency, strengthen service processes and enhance customer satisfaction.
What’s in it for you?
Competitive salary of up to £90,000 per annum
Strong benefits package (pension from day one, health-related cover, EV scheme)
Ongoing professional development and Microsoft certification support
Modern, forward-thinking technical environment
Hybrid/Remote – 1 to 2 days a month in the office
As Delivery Manager, your responsibilities will include:
Leading and supporting Team Leaders across multiple delivery teams.
Monitoring team capacity, workload and resource allocation to ensure effective delivery.
Overseeing delivery standards, quality and adherence to agreed processes.
Identifying and resolving operational blockers, resource issues and project risks.
Acting as the first point of escalation for internal and customer service issues.
Working closely with Project Managers, Account Management and supporting teams to maintain project continuity.
Investigating root causes and implement solutions to prevent recurring issues.
Providing senior leadership with visibility of project health, risks, resource requirements and team performance.
Supporting commercial oversight, including scope changes, change control and forecasting.
Driving continuous improvement initiatives to improve efficiency, quality and customer satisfaction.
What we’re looking for in a Delivery Manager:
5+ years' experience in project or service management at Team Leader or Manager level.
Hands-on experience delivering ERP projects, ideally within Microsoft Dynamics NAV or Business Central.
Proven experience managing multiple workstreams, teams and customer priorities.
Strong customer-facing experience across discovery, UAT, go-live and post-go-live.
Experience managing escalations, resolving blockers and identifying root causes.
Confident working with Project Managers, Developers, Architects and Support teams.
Strong communication skills with both technical and non-technical stakeholders.
Ability to identify project risks and quality issues and take proactive action.
Experience reviewing project documentation and deliverables.
Comfortable managing challenging conversations and customer expectations.
Exposure to ITIL, Agile, PRINCE2 or similar project frameworks.
Background in consultancy, project management or service management within a fast-paced technology environment.
To apply for this role as Delivery Manager, please click apply online and upload an updated copy of your CV.
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Salary description
£80000.00 - £90000.00 per year