A well-established M&E and fit out contractor is seeking an experienced Client Account Manager to lead the delivery and governance of a major framework agreement with a key corporate client based in London.
This is not a project delivery role. You'll take ownership of how an entire client account operates, maintaining processes, ensuring compliance, monitoring performance across multiple workstreams, and driving improvement. You'll sit between the client, our operational and project teams, with accountability for the account running effectively as a whole.
Key Responsibilities
Ensure the framework agreement operates effectively
Provide reporting and accountability back to both the client and internal leadership on the account, it's performance and potential opportunities
Manage the key client relationship
Provide operational oversight across multiple projects and workstreams being delivered through the account
Maintain commercial oversight
Drive continuous improvementThe Ideal Client Account Manager will have:
Proven experience managing or taking significant responsibility for a structured client framework or major account
Strong M&E / Building Services background
Track record of working across multiple projects and workstreams concurrently, rather than single-project focus
Demonstrated client account management at stakeholder level
Commercial awareness - quotations, variations, budgets
Ability to work effectively across operational and commercial functions Benefits
Private Healthcare and Dental Insurance
Life Insurance and Pension Scheme
Length of Service Reward SchemeJob Details
Start date: ASAP
Location: Canary Wharf (site-based around City of London)
Salary: £65,000 - £90,000 (DOE)
Hours: 07:00-16:00
Salary description
£65000.00 - £90000.00 per year