This leadership role is responsible for the overall management, security, reliability and strategic development of the organisation's information systems and IT infrastructure. The role leads the IT team, ensuring high-quality technical support, secure operations and the effective delivery of technology services that support business objectives. The successful candidate will manage the small IT team, providing leadership, mentoring, workload management, and performance oversight while ensuring exceptional service to all users. The role works as part of the Management Team to ensure the delivery of technology services, monitor company performance, support decision making in the pursuit of the companies’ goals and ensure adherence of legislative compliance both in the UK and USA.
Key Responsibilities for the Information Systems Manager:
Leadership and Team Management
Lead, manage and develop the IT team
Set objectives, monitor performance, conduct regular reviews and annual appraisals
Allocate work and provide coaching, mentoring and technical guidance
Manage recruitment, training and succession planning where appropriate
Form a strong working relationship with the Finance Director, providing regular operational and strategic updates
IT Operations
Ensure the availability, performance and reliability of all IT systems
Oversee servers, networks, cloud services and business applications
Manage hardware and software lifecycle planning
Develop and maintain IT policies and procedures
Ensure disaster recovery and business continuity plans remain current
Information Security
Achieve and maintain cyber security standards and best practices
Monitor security risks and implement appropriate controls
Manage user access, permissions and identity management
Ensure compliance with relevant legislation and organisational policies
Coordinate incident response and recovery
Service Delivery
Ensure timely and effective resolution of IT issues
Monitor service desk performance and user satisfaction
Escalate and manage major incidents
Identify opportunities to improve IT services and processes
Strategic Planning
Develop and implement the organisation's IT strategy
Recommend technology investments aligned with business goals
Plan infrastructure upgrades and digital transformation initiatives
Manage IT budgets both P&L and capex and initiate procurement requests
Vendor Management
Manage relationships with external suppliers
Negotiate contracts and service agreements and monitor vendor performance and value
Project Management
Lead IT projects from planning through implementation
Coordinate system upgrades, migrations and deployments
Ensure projects are delivered on time and within budget
Work collaboratively with Departmental Managers to support their business needs and support new de-velopments in technology led product offerings
Support ongoing AI initiatives, ensuring necessary infrastructure and security is in place with a focus on database management and a general understanding of departmental procedures
Core Skills & Experience required for the Information Systems Manager:
Proven experience managing an IT team, knowledge and understanding in a similar role plus a relevant qualification at degree level and pursued ongoing industry standard training courses.
Have proficient leadership, organisational and management skills with experience of managing a team. Ability to manage teams and employees effectively and delegate responsibilities appropriately.
Be able to review, enhance and develop business procedures and orderly approach to processing.
Experience with cyber security principles.
Experience managing IT infrastructure and cloud technologies.
Proficient knowledge of information systems with strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure and networking.
Strong organisational, negotiation, communication, collaborative and analytical skills with a keen eye for detail and drive for continual improvement.
Have proficient Project Management skills with a desire to deliver.
Have first-rate skills in understanding, creating, analysing and explaining reports.
Qualifications required for the Information Systems Manager role:
ITIL Foundation certification
Microsoft certifications.
Experience with ERP or line-of-business systems Pipedrive, Sage, RAPS and Procore).
Project management qualification (PRINCE2, Agile or equivalent).
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
Salary description
£50000.00 - £60000.00 per year