Job Description:-
* Monitor and manage air & road freight transport for inbound and outbound shipments
* Liaise with haulage companies and freight forwarders to negotiate rates and delivery schedules
* Monitor shipments and proactively resolve delivery delays or transport issues
* Ensure all transport documentation is accurate and compliant (CMRs, delivery notes, consignment notes, import/ export documents)
* Track transport costs and support cost control initiatives
* Provide transport partners with precise collection and delivery instructions.
* Monitor incoming emails to identify, flag, and escalate potential operational issues.
* Monitor and report on KPI performance to ensure operational targets are met.
* Provide Customs clearances for air and road.
* Be willing to participate in an on call weekend rota to support operational continuity.
* Carry out general ad hoc duties to support the wider Operations team.
Coordination & Communication
* Act as a key point of contact between suppliers, transport providers, warehouses, and internal teams
* Provide regular shipment and order status updates to stakeholders
* Escalate risks to service levels or supply continuity when necessary
* Ensure compliance with company policies, transport regulations, and health & safety standards
* Maintain accurate records and documentation and upload and file in the platform.
* Identify opportunities to improve logistics efficiency and purchasing processes
Skills and Competencies
* Strong understanding of air & road freight operations and logistics processes including customs clearance.
* Excellent organisational and time-management skills
* Strong attention to detail and accuracy
* Effective communication and negotiation skills
* Ability to work under pressure and meet deadlines
Knowledge & Experience
* Previous experience in logistics, transport coordination, or supply chain operations
* Experience managing purchase orders and supplier communication
* Familiarity with UK and EMAT road transport regulations and customs (desirable)
Working hours are 4 nights on 4 nights off 7pm - 7am
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£35000.00 - £40000.00 per year