Salary: £30,000 per annum
OTE: Up to £33,000 per year
Hours: 42.5 hours per week, Monday – Friday, 07:00 – 15:30 + alternate Saturdays, 07:00 – 12:00
Contract: Permanent
Earning Potential (OTE)
Basic Salary: £30,000 per year
Realistic OTE: Up to £33,000 per year (including Saturday working and performance-related earnings)
Overview
We're looking for a dedicated Service Advisor to join an award-winning team in Gloucester. Our client has been named Motor Trader's 'Employer of the Year' and is an official Great Place to Work™. If you're dedicated to providing exceptional customer service and can confidently maximise service and repair bookings to ensure all resources are available and on schedule, this is the role for you. You'll approach this role with a commercial mindset, actively selling after-sales services and ensuring the workshop runs at full capacity.
Key Responsibilities
Deal with customers and ensure satisfaction throughout their journey
Utilise workshop loading and keep it up to date
Proactively keep customers updated on vehicle progress
Book vehicles in, ensuring appointments suit both customer and workshop capacity
Identify customer requirements and provide accurate, fully inclusive costings
Produce accurate job cards, invoices, estimates, and related documentation
Provide full explanations of work carried out, maximising additional selling opportunities
Produce warranty job cards in line with manufacturer policies and procedures
Accurately record work requirements and identify repair types
Liaise with Parts Department to ensure parts availability
What You'll Need
Previous working experience in administration and/or office environments
Strong communication skills – this role is pivotal in keeping all stakeholders informed
Previous experience as a Service Advisor is preferable
Kerridge knowledge is preferable
Organised, professional, and customer-focused approach
Benefits Include
Extra day off for your birthday
23 days annual leave + bank holidays
Four times death in service benefit
Auto-enrolment pension
Enhanced maternity and paternity policies
Access to wellness programme with 24hr GP access
Mental Health First Aiders
Reward and recognition programmes
Annual appraisals and progression opportunities
Manufacturer and in-house training
Long service recognition
Branded uniform
Don't tick every box?
If you have strong customer service and administration skills, we want to hear from you. We value communication, organisation, and a professional attitude.
Sound like you?
If you're ready to join an award-winning team as a Service Advisor, get in touch with Cal Ryan today.
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR
Salary description
£30000.00 - £33000.00 per year