Sales & Customer Service Administrator

Sales & Customer Service Administrator

Exeter | Office-Based | Free Parking Available
£25,000 - £28,000 DOE

Benefits

20 days holiday plus Bank Holidays, increasing to 25 days plus Bank Holidays after probation
Company pension scheme
Private healthcare cash plan
Regular team events and social activities
Supportive and welcoming working environment
Ongoing training, development, and career progression opportunitiesThe Opportunity

An established and growing business within the retail sector is looking to recruit a confident and enthusiastic Sales & Customer Service Administrator to join its friendly team in Exeter.

This is a fantastic opportunity for someone who enjoys working with customers, thrives in a busy environment, and is keen to develop their career within a successful and supportive organisation.

The Role

As a Sales & Customer Service Administrator, you will play a key role in supporting customers, handling sales enquiries, and providing essential administrative support across the business.

Key Responsibilities

Deliver exceptional customer service via telephone, email, and occasional face-to-face interactions.
Manage inbound sales enquiries and identify opportunities to upsell and cross-sell products where appropriate.
Build and maintain strong relationships with customers, suppliers, and colleagues.
Handle customer queries and complaints professionally, ensuring a positive resolution.
Develop strong product knowledge to provide accurate advice and support.
Process orders, maintain records, and carry out general administrative duties.
Contribute to a positive, collaborative, and customer-focused team culture.About You

The ideal candidate will have:

Previous experience within a customer service, sales support, or administration role.
A confident, proactive, and positive approach to work.
Excellent verbal and written communication skills.
Strong organisational skills and a keen eye for detail.
The ability to remain calm and professional when dealing with challenges.
A natural ability to build relationships and provide first-class customer service.
A willingness to learn, develop, and take on new responsibilities.
A team-focused attitude and a strong work ethic.Interested?

This is an excellent opportunity to join a successful business where your contribution will be valued, your development supported, and your achievements recognised.

For further information or to apply, please contact Georgia or Georgie on (phone number removed) or email (url removed).

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