As the main point of contact for your customers, you'll build strong relationships and deal with a wide range of queries and issues.You'll carry out regular site and estate inspections, work with colleagues and contractors, manage customer disputes and help ensure our estates and buildings are well managed and maintained.
This is a varied role where you'll manage your own portfolio and work closely with teams across the business.You'll also work alongside our Service Charge team to support accurate and transparent charges, while keeping up to date with leasehold, building safety and housing legislation.
We're looking for someone with strong communication and organisational skills who enjoys building relationships and solving problems.Experience in property management, particularly working with leaseholders and service charges, would be highly advantageous. However, we're also keen to hear from candidates with transferable experience gained in other areas of housing.
These roles involve regular travel across your designated portfolio, so a full UK driving licence and access to a car is required. We have two opportunities available, with one role covering the Hayes area and the other covering Staines.
A Standard DBS check is required for these roles.
Please refer to the attached Role Profile for full responsibilities and deliverables.
More About You
Experience in a customer-facing property management, housing or related role
Experience working with leaseholders and knowledge of service charges would be highly advantageous
Strong customer service and communication skills, with the ability to communicate clearly in writing, in person and over the telephone
Excellent organisational skills, with the ability to manage a varied workload and competing priorities
Confident building positive relationships with customers, colleagues, contractors and other stakeholders
Ability to analyse complex information, draw logical conclusions and make informed decisions
Good IT skills, including Microsoft Word and Excel, with the ability to maintain accurate records and prepare reports
Knowledge of current housing law and best practice would be advantageous
GCSEs (or equivalent) in Maths and English (Grades A*–C / Grade 4 or above)
TPI membership or a willingness to work towards this would be advantageous
Full UK driving licence and access to a carChoosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your familyInclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds.Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process just contact our Resourcing Team at (url removed)
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed byKate Jacobs
Salary description
£35496.00 - £37364.00 per year