Customer Account Coordinator

Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role?

Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?

Customer Account Coordinator

Location: Whitstable, Kent
Contract: Permanent
Working Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm

About the Role

Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle.

Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home.

As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.

Key Responsibilities

* Process customer quotations and sales orders in line with company KPIs.

* Build and maintain strong customer relationships, providing outstanding service at every stage.

* Prepare accurate quotations, pricing, and lead times using internal systems and procedures.

* Proactively follow up quotations and support order conversion.

* Monitor and manage customer orders through to shipment.

* Communicate regularly with customers throughout the quotation and order lifecycle.

* Liaise with Commercial, Procurement, Product Management, and other internal departments.

* Investigate and escalate customer complaints where appropriate.

* Identify opportunities for cross-selling and up-selling products and services.

* Support Business Development Managers with customer and order information.

* Maintain accurate records and customer data within company systems.

About You

* Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.

* Strong communication and relationship-building skills.

* Excellent organisational skills and attention to detail.

* Good commercial awareness and confidence working with pricing and quotations.

* Strong IT skills, including Microsoft Office applications.

* Ability to work proactively and manage multiple priorities.

* Experience within a manufacturing, engineering, or technical environment would be advantageous.

Benefits

* Quarterly bonus scheme

* Matched pension contributions

* Life assurance

* Enhanced family-friendly policies

* Employee assistance programme

* Subsidised staff restaurant

* Holiday purchase scheme

* Cycle to work scheme

* Electric vehicle salary sacrifice scheme

* Discounted gym membership

* Free onsite parking

* Ongoing training and development opportunities

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