This is an excellent opportunity for an engineer with a strong technical and customer-facing background to work across UK and worldwide projects, supporting customers, site activities, technical troubleshooting, demonstrations and training.
Please note: Unfortunately, visa sponsorship is not available for this position.
Key Responsibilities of a Customer Support Engineer
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Provide technical support to customers across the installation, operation and maintenance of specialist technical systems.
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Carry out site surveys across UK and worldwide locations, including fixed, mobile and ship-based sites.
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Install and support the commissioning of specialist communication and monitoring systems.
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Support the installation and maintenance of air-to-ground communication links worldwide.
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Carry out 2nd line repairs and technical fault finding within the factory workshop.
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Support Factory Acceptance Testing both in the UK and worldwide.
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Attend customer sites to provide maintenance and technical support.
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Support customer trials and assist with the preparation of trial plans.
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Provide technical support during customer demonstrations.
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Produce technical documentation, including system manuals and white papers.
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Develop and deliver technical training courses covering specialist equipment.
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Capture customer technical requirements and provide technical input to support the Sales team.
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Coordinate installation materials, shipping and customs documentation where required.
Requirements of a Customer Support Engineer:
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Experience in a technical customer support, field service, engineering or similar role.
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Experience supporting complex technical systems, ideally within communications, defence or a related industry.
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Strong fault-finding and problem-solving skills, with the ability to diagnose and resolve technical issues.
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Experience with installation, maintenance, testing or commissioning of technical equipment.
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Excellent communication and customer-facing skills, with the ability to build strong relationships with customers.
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Ability to explain technical information clearly to a range of audiences.
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Strong organisational and time-management skills, with the ability to manage multiple customer requirements.
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Experience producing technical documentation, reports or system manuals would be beneficial.
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Experience delivering technical training would be advantageous.
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High attention to detail and a strong understanding of working within regulated or compliance-driven environments.
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Willingness and ability to travel extensively across the UK and internationally.
Please note: Unfortunately, visa sponsorship is not available for this position.
If you are interested and want to learn more about the Customer Support Engineer position, please apply
Salary description
£50000.00 - £55000.00 per year