The role will focus on tenancy management, tenancy sustainment, resident safety, voids and lettings, estate inspections and tenancy enforcement, ensuring residents are supported to maintain sustainable tenancies and that homes and communal areas are safe and well maintained.
The Role
·Deliver a comprehensive tenancy management service in line with housing legislation, policies and consumer standards.
·Manage tenancy matters and take proportionate tenancy enforcement action where required.
·Support older and vulnerable residents to sustain their tenancies, working with Adult Social Care, NHS services and other agencies where appropriate.
·Carry out property, estate and communal area inspections, ensuring follow-up actions are completed within agreed timescales.
·Monitor the safety and condition of residents' homes and communal areas and escalate compliance issues where required.
·Inspect properties at pre-void stage and work with colleagues and contractors to minimise void turnaround times and rental loss.
·Manage lettings activity and conduct tenancy sign-ups.
·Monitor estate services contracts and address performance issues.
·Maintain a regular presence across allocated housing schemes and deal with housing management issues as they arise.
·Support resident engagement and involvement in housing service delivery.
·Monitor and report against housing management KPIs.
Key Requirements
·Previous experience working as a Housing Officer or within a similar tenancy management role.
·Experience delivering housing management services within social housing.
·Experience managing tenancy enforcement and tenancy sustainment cases.
·Experience working with older and vulnerable residents living independently.
·Knowledge of housing legislation, tenancy management requirements and housing consumer standards.
·Experience carrying out property, estate and communal area inspections.
·Experience managing voids, lettings and tenancy sign-ups.
·Experience working with statutory and support services to help vulnerable residents sustain their tenancies.
·Experience monitoring housing management performance and KPIs.
What You Need to Do Now
If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers, Tenancy Management Officers and Housing Management roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Salary description
£30.00 - £30.00 per hour