Head of Service - Engineering

Job – ID (phone number removed)

Head of Service

Are you an experienced Service Manager, Engineering Manager, Operations Manager or Site Manager ready to take ownership of a UK-wide service operation?

We’re looking for a hands-on engineering leader who can bring structure to a busy service operation, lead from the front and build strong relationships with both customers and engineers.

As Headof Service, you will lead the UK Service & Engineering function, overseeing a team of Service Engineers and subcontractors across a varied portfolio of service, maintenance, installation, upgrade, rebuild and commissioning work.

This is a genuinely varied role. One day you could be reviewing project costs and allocating engineers; the next you could be visiting a customer site, resolving a technical issue or supporting an installation.

You’ll have the opportunity to influence how the service department operates and play a major part in its future growth.

Location: Leeds
Salary: £45,000 – £55,000 per annum, depending on experience and qualifications
Hours: 37 hours per week
Benefits: Company car and company phone
Travel: UK-wide travel, with regular customer site visits and occasional overnight stays

Your responsibilities will include but not limited to:

Take ownership of UK service operations and day-to-day delivery.
Plan and schedule engineers, workloads and field activities.
Allocate resources effectively and manage changing priorities.
Monitor engineer utilisation, service performance and response times.
Manage reactive and emergency breakdown requirements.
Ensure service records, reports and engineer timekeeping are accurate.
Coordinating engineers, subcontractors and suppliers,
Managing site activities and project progress
Conduct site surveys and technical assessments
Estimate labour, material and engineering requirements
Monitor service profitability and margins
Identify opportunities for service contracts, upgrades and business.
To apply you must have or hold:

Proven experience leading service, engineering, site or operations teams.
Strong experience within engineering, industrial machinery, manufacturing or electro-hydraulic environments.
Good hydraulic and mechanical knowledge.
Experience managing field service engineers and site activities.
Experience producing quotations and project costings.
Strong project management capability.
Good knowledge of health & safety requirements and RAMS.
Excellent customer-facing and communication skills.
Strong planning and organisational ability.
Ability to manage multiple projects and priorities.
Full UK Driving Licence.
Desirable

HNC/HND or degree in an engineering discipline.
IOSH Managing Safely or NEBOSH.
PRINCE2, APM or other project management qualification.
Experience with CMMS, ERP or service management systems.
Experience managing customer projects.
If you are interested in this new and exciting position, then call Tom Brocklehurst on the listed number or ideally email with your current CV.

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