Express / Time‑Critical Coordinator (Night Shift)

Our client, a global logistics leader specialising in air freight, ocean freight, customs brokerage, transport, warehousing, and e‑commerce solutions, is seeking an experienced Express / Time‑Critical Coordinator (Night Shift) to join their dynamic team based in the London Heathrow area.
This is a night shift role working 19:00–07:00.
On Offer:
* An exciting opportunity to join a market leading freight forwarding and supply chain management specialist
* Salary: £42k-£44k (DOE)
* 4 on / 4 off night shift, 19:00–07:00
Purpose of the Express / Time Critical Co-ordinator
Reporting to the Express Manager, the role is responsible for the smooth coordination of the Express department, ensuring all shipments are handled efficiently and to the highest standard. The position plays a key part in maintaining commercial accuracy through ownership of invoicing and profitability, while delivering excellent communication to customers and suppliers throughout the process.
Key Responsibilities of the Express / Time Critical Co-ordinator
* Day to Day responsibility for customer service delivery to Express Clients
* Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management
* Follow up and resolve all any operational issues / customer service concerns raised by the customer
* Manage and maintain customer KPI expectations with regional depots
* To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.
* Research client operational history past and present, visit their website to gain knowledge of products and any developments
* Contribute to ongoing operational development and cost saving measures
* Keep up to date with Market trends, company products, services and news.
* Establish, Manage and Maintain Internal and External Relationships.
* Import and export jobs start to finish including clearance.
To be Considered for the Express / Time Critical Co-ordinator
* Previous experience working in a time critical freight forwarding role.
* Excellent communication and organisational skills.
* A mature and professional manner.
* Confidence with a computer including excel, CRM database and BoxTop.
* Enjoy working with customers and building relationships. Must be able to work well within a target driven environment.
For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics Industry