IT Operations Transformation Lead

Manpower are currently seeking an interim IT Operations Transformation Lead to work with our global FMCG client Reckitt, renowned for brands such as Dettol, Finish, Nurofen, and Air Wick, and to become an integral part of their fast-paced FMCG environment.

The position is based in Slough. This a full-time temporary role to start as soon as possible and to run for 12 months, Monday to Friday. Compensation for this role is competitive.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Overview

We are seeking an experienced Transformation Lead to drive a large-scale change programme across our IT Service Operations function. This role will be accountable for end-to-end delivery of operational transformation, ensuring improved service performance, efficiency, and scalability, while embedding modern, AI-driven operational capabilities.

Key Responsibilities

Lead the end-to-end transformation of IT Service Operations, from current state assessment through to steady-state optimisation

Define and execute a clear transformation roadmap aligned to business and technology strategy

Drive service model redesign, including operating model, processes, tooling, and governance

Oversee service migration, vendor onboarding/offboarding, and knowledge transfer activities

Embed best practices across ITSM (e.g., Incident, Problem, Change, Service Request Management)

Lead stakeholder engagement across business, IT, and third-party providers, including executive-level communication

AIOps & Automation Focus

Bring recent, hands-on experience implementing AIOps capabilities within IT Operations

Identify and deploy opportunities for intelligent automation, predictive monitoring, and event correlation

Improve service resilience and reduce manual intervention through data-driven operations

Partner with engineering and platform teams to integrate AI-driven tooling into the service landscape

Required Experience

Proven track record delivering large-scale IT Operations transformation programmes in complex environments

Strong experience leading operational change within in-house, outsourced, or hybrid service delivery models

Demonstrated success implementing AIOps or advanced automation within IT Operations

Deep knowledge of ITSM frameworks (e.g., ITIL) and modern service management practices

Experience working with multiple vendors and managing commercial/service relationships

Strong leadership, influencing, and stakeholder management skills

Key Attributes

Outcome-driven with a strong focus on measurable business value

Comfortable operating in ambiguity and driving structure in evolving environments

Strong communicator with the ability to engage both technical and non-technical audiences

Pragmatic and delivery-focused, balancing strategic vision with hands-on execution

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