Salary: £13.45 per hour, increasing to £13.90 per hour after 6 months
Location: Capgemini, Inverness
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to join our client, Capgemini, as a Customer Service Advisor.
We are looking for individuals with proven customer service experience, ideally gained within a contact centre, call centre, helpdesk, or fast-paced customer support environment. In this role, you will be the first point of contact for customers, delivering outstanding service while providing first-line IT support. Full training will be provided, so you don't need extensive IT experience to succeed.
What you'll do
Respond to customer enquiries via telephone, email, and web chat
Deliver a professional and positive customer experience on every interaction
Log all customer contacts accurately using the appropriate call logging software
Resolve customer issues where possible at first point of contact
Escalate or assign requests to relevant support teams when required
Process Back Office requests and ensure timely completion
Provide customers with updates on the progress of their requests or incidents
Advise customers and support teams on known issues and available workarounds
Work towards individual and team performance targets while maintaining high service standards
What you'll bring
Previous customer service experience within a contact centre, call centre, customer support, helpdesk, or similar high-volume environment is essential
Excellent communication skills, both verbal and written
Strong listening skills with the ability to build rapport with customers
A genuine passion for delivering exceptional customer service
Confidence handling a high volume of customer enquiries in a fast-paced environment
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Willingness to learn new systems and processes
IT knowledge is beneficial but not essential, as full training will be provided
Why join us?
This is an excellent opportunity for someone with a strong customer service background who is looking to develop new skills and take the first step towards a career in technology and IT support.
Interested? Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Salary description
£13.90 - £13.90 per hour