We're looking for a fluent Portuguese-speaking Operations Advisor to join a growing European services business. Working within a diverse and supportive team, you'll play a key role in helping customers with insurance enquiries, policy administration, and claims management across multiple markets.
This is an exciting opportunity for someone who enjoys problem-solving, building customer relationships, and delivering outstanding service. You'll be the trusted point of contact for customers, brokers, insurers, and suppliers, ensuring every interaction is handled professionally, efficiently, and with care.
What you'll be doing
Supporting customers with insurance-related queries in Portuguese and English
Managing customer communications via phone, email, and written correspondence
Handling insurance claims from initial notification through to resolution
Investigating claims, gathering evidence, and liaising with insurers and suppliers
Building strong relationships with customers and business partners
Ensuring service levels are met while maintaining excellent customer outcomes
What we're looking for
Native-level Portuguese language skills (spoken and written)
Strong English communication skills
Excellent customer service and relationship-building abilities
Strong organisation, attention to detail, and problem-solving skills
Ability to work both independently and as part of a team
Previous claims handling experience is beneficial but not essential
What's on offer
A genuinely international and multicultural working environment
Career development and progression opportunities
Performance-related bonus scheme
Private medical healthcare
25 days annual leave, with the option to buy and sell additional days
Competitive pension scheme
Enhanced family-friendly benefits
Employee wellbeing support
Referral bonus scheme and long-service awards
Regular social and team events
If you're a fluent Portuguese speaker looking for a rewarding customer-focused role within an international business, we'd love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Salary description
£27000.00 - £27000.00 per year