Chief Operating Officer - London Hybrid
Take ownership of the entire operating model at a fast-scaling, tech-enabled services business that's redefining its industry.
This isn't inheriting someone else's playbook. You'd own the operating model end to end, from delivery through to the technology and support functions underneath it, with real authority to shape how the business runs day to day. The business is entering a genuinely exciting growth phase, with real investment behind where it's heading next.
The interesting technical challenge? Where AI and automation actually change the economics of an operation, not just where they sound good in a strategy deck. You'll be the one deciding where those levers get pulled, backed by a business that's already serious about digital transformation, not just talking about it.
You'd also build the leadership layer underneath you - spotting internal talent, developing people, creating real succession depth - while being the face of the business with clients and suppliers, the human element behind the tech.
What you get: Full ownership of the operating model. A seat on the Leadership Team. Genuine influence over the next phase of growth. The room to build a function that doesn't already exist in its final form. Base salary £180k, 20% on-target bonus, further package details on conversation.
What they need: Senior operational leadership at Operations Director, COO or equivalent level within a complex, multi-site operation. Ideally from logistics, distribution, field services or retail — sectors further ahead on digital transformation. Genuinely comfortable with architecture and automation, not hands-on engineering. A track record of developing people, not just managing them. If you're an Operations Director ready to make the step up into your first COO seat, that's just as relevant as someone already carrying the title.
If you're ready to build an operating model from a genuine position of authority, rather than inherit one that's already fixed, DM me