About the Role
The Collections Specialist will be a vital part of the Business Operations Team based in Sheffield.
In this role you will work as part of a dedicated team responsible for cash collection and the assessment of customer creditworthiness. You will also proactively manage our Accounts Receivable portfolio on a French market to ensure timely collection on these accounts, including the diligent pursuit of past due accounts.
Key Responsibilities:
- Generate aging reports weekly to initiate collections calls on all past due accounts.
- Drive a targeted decrease in Days Sales Outstanding (DSO) through structured, active pursuit of customers to collect outstanding debt, primarily by telephone and email.
- Develop and maintain strong working relationships with customers via regular contact, either by telephone or email.
- Manage customer queries and investigate as required to resolve any invoice discrepancies.
- Follow up with customers if allocation queries arise.
- Collaborate with the Team Manager, Finance to compile weekly reviews for all accounts receivable ledgers.
- Escalate customer billing disputes or complex customer issues to the Team Manager, Finance or Finance Director when necessary.
- Prepare credit requests as necessary.
- Research short-paid invoices and overpaid items.
Knowledge, Skills & Abilities
- Fluency in French and English is required.
- Strong communication skills are essential for effective internal and external interactions.
- Ability to operate on own initiative and manage a diverse portfolio.
- Proficiency in Excel and Word Processing is required.
- The candidate will need to be self-motivated and have the ability to work autonomously towards agreed targets, as well as collaboratively as part of a team.
- Attention to detail is highly important, and a structured, methodical approach is necessary for managing accounts and resolving issues.
What’s in it for you?
- Dynamic, and fast-paced work environment,
- Pension plan,
- Life assurance,
- Income protection scheme,
- 25 days holiday + bank holidays,
- Hybrid working model - 4 days in the office + 1 day of home office.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing
innovative solutions to our customer base.