SBX Security is a growing security services business focused on delivering high-quality, compliant and innovative security solutions across the UK. Supported by the wider capabilities, client base and reputation of SBX, SBR and Birkin, we are building a modern security business founded on operational excellence, compliance, professionalism and customer service.
This Head of Security Operations & Compliance role will sit within SBX Security, working closely with the Head of Security & Innovation, Compliance Director, operational teams, clients, suppliers, technology partners and support functions to establish the operational, compliance and governance framework that will underpin future growth.
This is a key leadership opportunity for someone who can combine strong security operations experience with a passion for compliance, governance, service excellence, quality management and continuous improvement. You will help shape a growing security business by building robust operational structures, leading assurance activity, supporting contract mobilisation and creating scalable processes that enable SBX Security to grow safely and professionally.
About the role
Reporting to the Head of Security & Innovation, you will be responsible for the operational leadership, governance, compliance, accreditation and assurance of SBX Security. The role will cover operational delivery, compliance frameworks, policy and procedure development, SIA and ACS standards, quality management, operational audits, risk management, incident reporting, contract mobilisation, service assurance, client relationships, stakeholder engagement and people leadership.
Key responsibilities
- Lead the operational delivery of all security services across SBX Security.
- Develop, implement and maintain scalable operational policies, procedures, standards and governance frameworks.
- Ensure services are delivered consistently, safely and in accordance with contractual requirements, client obligations and company standards.
- Ensure compliance with relevant legislation, SIA requirements, the Approved Contractor Scheme, health and safety obligations, GDPR, data protection and company governance standards.
- Lead compliance monitoring, operational audits, assurance activity, site inspections and accreditation assessments.
- Act as the business lead for SIA ACS activity, external audits and quality management systems.
- Support the mobilisation of new security contracts and service lines, establishing mobilisation frameworks, operating controls and governance structures.
- Monitor service delivery performance against agreed KPIs, SLAs, service risks and contract outcomes.
- Maintain robust incident management, reporting, investigation and corrective action processes.
- Recruit, develop and lead supervisors, team leaders, security officers and associated operational staff.
- Build capability through training, coaching, succession planning and effective workforce management.
- Develop strong relationships with clients, regulators, accreditation bodies, suppliers, technology partners and internal support functions.
- Provide technical input and operational expertise during tender submissions, client presentations, contract renewals and new business opportunities.
- Work closely with the Head of Security & Innovation to support business development, operational improvement and emerging security technology initiatives.
- Promote a culture of professionalism, accountability, ethical conduct, innovation, quality and continuous improvement across SBX Security.
About you
- You have significant leadership experience within the security industry.
- You have proven experience managing security operations across multiple contracts, sites or regions.
- You bring strong knowledge of SIA regulations, Approved Contractor Scheme requirements, security governance, compliance and assurance programmes.
- You have demonstrable experience managing audits, accreditations, quality management systems, investigations and incident response.
- You can develop practical policies, procedures, standards and operating frameworks that support safe, compliant and effective service delivery.
- You are confident leading supervisors, frontline teams and operational staff, creating a culture of accountability, professionalism and service excellence.
- You bring strong communication, stakeholder management and client relationship skills.
- You are commercially aware and understand contract performance, service risk, operational efficiency and budget control.
- You are highly organised, detail-oriented, resilient, adaptable and comfortable operating within a growing and evolving business.
- You are proactive, solutions-focused and able to build effective relationships across clients, colleagues, suppliers and technology partners.
Desirable experience
- Experience within facilities management, integrated services or support services environments.
- Knowledge of ISO standards, management systems and formal accreditation requirements.
- Experience mobilising new security contracts or service lines.
- Experience supporting business growth within a developing organisation.
- Understanding of security technology, remote monitoring and emerging industry innovations.
- NEBOSH, IOSH or equivalent health and safety qualification.
- Security-related professional memberships or qualifications.
This role offers the opportunity to help establish SBX Security as a trusted, professional and high-performing service line within a growing business that combines operational excellence, compliance, innovation, people leadership and customer service.
You will have the autonomy to establish best-in-class operational standards while helping build a business recognised for quality, compliance and professionalism across the UK security market.