This is a hands-on role providing technical support across a busy warehouse and office environment. You will play an important part in ensuring that IT systems, hardware and warehouse technology remain operational and that colleagues receive prompt and effective technical support.
The successful candidate will enjoy working in a fast-paced environment and be comfortable troubleshooting a mixture of traditional IT equipment and warehouse-specific technology.
Key Responsibilities
Administer and monitor the warehouse management system, ensuring smooth operation and data accuracy.
Provide first and second-line IT support to warehouse and office-based users.
Diagnose and resolve hardware, software, network and connectivity issues.
Set up, configure and maintain PCs, laptops, monitors, printers and other IT equipment.
Support warehouse technology including handheld scanners, barcode equipment, label printers and tablets.
Troubleshoot Wi-Fi and network connectivity across the warehouse.
Manage user accounts, passwords, permissions and access.
Install and maintain software, applications and system updates.
Assist with the onboarding and IT setup of new employees.
Maintain accurate IT asset and equipment records.
Liaise with external IT providers and suppliers where required.
Carry out routine maintenance and proactively identify potential issues.
Provide technical assistance during system outages and operational issues.
Ensure all IT support is delivered in line with company security and data protection procedures.
About You
The ideal candidate will have previous experience working within an IT support or IT technician position and will be confident troubleshooting a range of technical issues.
You will have:
Previous experience of 1 year in an IT Technician, IT Support preferable within a warehouse or logistics environment.
Strong troubleshooting and problem-solving skills.
Good knowledge of Windows and Microsoft 365 environments.
Experience supporting hardware, software and networks.
Excellent communication skills and the ability to support non-technical users.
Practical understanding of data systems, synchronisation, and infrastructure monitoring.
A flexible approach and willingness to work across both warehouse and office environments.
Desirable Experience
Experience with any of the following would be advantageous:
Warehouse Management Systems (WMS)
RF/handheld scanners
Barcode and label printing technology
Active Directory / Microsoft Entra ID
Networking, Wi-Fi and switches
IT ticketing/helpdesk systems
CCTV or access-control systems
The Opportunity
This is an excellent opportunity for an IT Technician looking to join a successful organisation where you will have a varied and hands-on role, supporting technology that is critical to day-to-day warehouse operations.
If you have the technical skills, a proactive approach and enjoy working in a fast-paced environment, we would be keen to hear from you
Salary description
£34000.00 - £34000.00 per year