The Administrator will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients.
Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below
Key Responsibilities:
- Administer PPM's to Engineers.
- Administer work orders with engineers
- Administer all responsive repairs; liaising with tenants, client, contractors and external parties.
- Scheduling work across all stated contracts
- Reacting to emergencies raised by the client and overseeing the engineer's attendance
- Plan efficiencies of location and response time improvements
- Administer PPM's / WAF's to Subcontractors.
- Taking ownership of daily workload
- Diagnose technical abilities and fault reported
- Handling customer complaints or queries via telephone, email or letter.
- Manage completion of PPM's
- Manage completion of reactive tasks
- Manage "Soft Service" Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
- Control and issue the engineer's uniform.
- Client liaison
- Occasion support to ACM, CM
- Production of monthly performance report.
- Management of contract performance schedule.
- Chasing subcontractors' reports/schedules
- To achieve the team's agreed performance targets and ensure that SLAs are met
Essential Hiring Criteria:
IT Knowledge -
MS Office
CAFM Systems
Facilities Management experience
Experience of working in financial performance penalties
Strong organisational skills and a high attention to detail
General knowledge of Intranet services
Happy to work as part of a team or under my own initiative.
Good communication skills.
Technical Knowledge/Experience
Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly
Experience of working in financial performance penalties
Facilities Management experience
*Experience of working in financial performance penalties
*Strong organisation skills and a high attention to detail
*General knowledge of Intranet services
*Happy to work as part of a team or under my own initiative.
*Good communication skills.
*PFI Experience
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