Job Title: Learning & Development Business Partner
Location: Hybrid Working - 4 Days in our office in Bloomsbury, London & 1 day WFH
Salary: Competitive + Excellent Benefits
Contract Length: 12 months FTC
About the Role:
At Imperial London Hotels, we believe our people are the difference. As we continue to evolve and invest in the future of our talent, we're looking for an ambitious Learning & Development Business Partner to join our People & Development team.
We're looking for someone who can act as a trusted partner to our hotel leaders, identify capability gaps, design innovative learning solutions, and deliver projects that have a genuine impact on business performance, employee growth, and guest experience.
What You'll Be Doing:
- You'll work closely with General Managers, Heads of Department and People leaders across the business to identify skills gaps, performance challenges and future capability needs
- Use people insights, business data and stakeholder feedback to recommend impactful development solutions
- Create engaging learning experiences that go beyond the classroom
- Develop blended, digital and AI-enabled programmes that support operational excellence
- Facilitate workshops and discussions that challenge thinking, build capability and drive action
- Help shape talent pathways and career progression opportunities across Imperial London Hotels
- Contribute to succession planning and workforce development initiatives
- Support the creation of skills frameworks and learning pathways that enable long-term growth
- Manage L&D projects from concept through to implementation
- Measure effectiveness through data, learning analytics and business outcomes
- Use insight to continually improve learning experiences and demonstrate value
- Promote learning initiatives across the business
- Ensure onboarding, compliance and essential learning activities are delivered effectively
- Help create a culture where people can develop, thrive and build rewarding careers
What We're Looking For:
- At least 3 years' experience in Learning & Development
- Experience partnering with managers and operational leaders to identify development needs
- Strong learning design and facilitation experience
- Excellent stakeholder management and influencing skills
- The confidence to challenge constructively and drive change
- The ability to manage multiple priorities in a fast-paced environment
- A recognised L&D, training or facilitation qualification
- CIPD Level 3 (or equivalent experience)
It Would Be Great If You Also Have:
- Experience in multi-site hospitality, retail or other customer-focused environments
- CIPD Level 5 qualification
- Experience with coaching, mentoring or management development
- Knowledge of digital learning platforms, learning analytics and AI-enabled learning solutions
What You Will Get In Return:
- 20 days holiday (plus Bank Holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Why Join Imperial London Hotels:
For nearly 190 years, Imperial London Hotels has been welcoming guests to the heart of London. Today, we're proud to operate a collection of iconic hotels and provide rewarding careers for thousands of colleagues.
When you join us, you'll become part of a business that is committed to developing its people, embracing innovation and creating opportunities for growth.
Ready to Make an Impact?
If you're a commercially minded L&D professional who loves partnering with leaders, shaping capability and delivering learning that drives real results, we'd love to hear from you!
#LI-IMP