Ilkeston
£29,016 per annum | Monday?Friday | 8:30am?5:00pm | 40 hours per week
We are currently recruiting for an experienced Telesales Team Leader to join a well-established and growing business. This is an excellent opportunity for an experienced Telesales or Customer Service professional who enjoys leading a team, developing people and driving both sales performance and exceptional customer service. You'll take responsibility for a direct team of approximately 8 Telesales Executives, providing day-to-day leadership, coaching and support while ensuring individual and team targets are consistently achieved.
The Role
As Telesales Team Leader, your responsibilities will include:
Leading, motivating and supporting a team of Telesales Executives
Communicating departmental goals, targets and expectations
Coaching/developing team members through call monitoring, side-by-side sessions, regular 1-2-1s
Supporting recruitment, training, development, holiday planning, performance and absence management
Monitoring team performance and identifying opportunities for improvement
Ensuring the team is prepared for customer calls and able to proactively resolve customer queries, complaints and product issues
Driving engagement with sales incentives and identifying missed sales opportunities
Supporting daily team huddles and encouraging open communication and collaboration
Implementing new processes and ensuring team members are fully trained on any changes
What We're Looking For
The successful candidate will ideally have:
A strong background in telesales and customer service
Previous experience leading, coaching or developing a team
Excellent leadership, communication and organisational skills
A good understanding of sales techniques and the ability to identify sales opportunities
Strong IT and administration skills
A commercially focused and solutions-driven approach
The ability to manage multiple priorities and deliver results
Experience working with reports and identifying performance trends
Previous Team Leader or supervisory experience within a contact centre, customer service or similar environment would be advantageous
Benefits
Workplace pension scheme
Optional healthcare cash plan
Staff discounts
Holiday buy and sell scheme
Life insurance
Access to a range of online retail, leisure and lifestyle discounts
Employee Assistance Programme offering confidential support and advice
Employee savings and reward schemes
Charity and volunteering initiatives
Additional employee wellbeing benefits
How to Apply
Apply now and a member of the Workforce team will be in touch to discuss your application.
Or contact:
P: (phone number removed)
M: (phone number removed)
E: (url removed)
Cheltpro
Salary description
£29016.00 - £29016.00 per year