Customer Service Co-ordinator

Customer Service Co-ordinator - MPAN Management

Crawley | £30,816 + 7.5% bonus | Blended working after probation | Close date: 13/09/2026

Attention

Are you a customer-focused professional who enjoys solving problems, guiding people through important processes, and delivering excellent service in a regulated environment? UK Power Networks is looking for a Customer Service Co-ordinator to join the MPAN Management Team within Finance, supporting customers and electricity suppliers with requests for new Meter Point Administration Numbers.

Interest

In this role, you will help business and domestic customers obtain the metering points they need, including support for low carbon technology on the electricity network. Following comprehensive training, you will assess Import and Export MPAN requests, liaise with customers and suppliers, and ensure the right outcomes are reached in line with industry and company guidelines.

You will take ownership of customer relationships, provide clear guidance to customers who may be unfamiliar with the process, create and issue MPANs where appropriate, and work closely with internal teams to identify unsafe, dangerous or illegal connections. You will also help ensure MPANs are correctly addressed and recorded as unique identifiers for metering points.

Desire

Salary of £30,816 plus 7.5% bonus
Blended working after probation: 3 days in the office and 2 days remote
25 days annual leave plus bank holidays
Personal pension plan with UK Power Networks contributions of 8% or 10%
Reservist leave, tenancy loan deposit scheme and season ticket loan
Cycle to Work, Home & Tech and Green Car Leasing schemes
Occupational Health support, Employee Assistance Programme, discounted gym membership and retail discountsThis is a great opportunity to join the UK's best performing Distribution Network Operator, develop specialist knowledge within MPAN management, and play a key part in supporting customers, suppliers and the wider energy industry.

About you

GCSE pass in English and a numerate subject such as mathematics or engineering
Experience in a customer service, engineering or similar environment
Strong customer relationship management and negotiation skills
A proven commitment to high-quality customer service
Ability to troubleshoot issues, find resolutions and support continuous improvement
Awareness of confidentiality and GDPR
Knowledge of Connections, Competition in Connections, UK Power Networks' geographic area, or electrical installations would be beneficial, but a willingness to learn is equally valuableAction

If you are organised, customer focused and keen to build specialist knowledge in a vital part of the electricity industry, we would like to hear from you. Apply by 13/09/2026

For more information and to view the full job description please click apply!

If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible